Aetna Sr UX Researcher in Burlington, Massachusetts

Req ID: 54074BR


Aetnas mandate is to transform health and wellness via products that enable consumer engagement and best-in-class experience. This team is responsible for Aetnas digital transformation and all digital products; as well as the development and execution of the digital roadmap. A key part of the responsibility is to build an integrated platform that enables the delivery of products to drive engagement and revolutionize health and wellness. We want you to be apart of the team that will build this next generation platform.

Leveraging your expertise in Big Data, IoT, Native Cloud, Application Development, Machine Learning and Deep Learning, you will join a product team that is building disruptive cloud platform that will transform the healthcare industry and improve the lives of hundreds of millions of people. Aetna Digital is a highly energetic, highly collaborative team that operates as a startup within the Aetna Enterprise. We want you to bring your talent and expertise to drive the change the is desperately needed within the healthcare industry.

Come Join Aetna Digital!

We are looking for a Senior UX Researcher to join our team.

Fundamental Components:

The Senior UX Researcher supports the lifecycle of the digital product and is responsible for planning and conducting user experience research from product conceptualization, concept and prototype validations, iterative design testing and usability tests on the final product.

It is critical in this role to build strong collaborative partnerships and evangelize and educate about User Experience Research. The Senior User Experience Researcher is also responsible for finding compelling and creative ways of evangelizing research methods and insights discovered from research.

Fundamental Components:

  • Manage research projects from beginning to end: Intake, plan, conduct and analyze user research

  • Analyze the scope of research requests and develop an appropriate research plan based on the available resources

  • Plan and oversee generative research (e.g. ethnography, contextual inquiry, qualitative surveys, literature reviews). Generative research conducted in the field and remotely. Travel is expected

  • Plan and oversee evaluative user research (e.g. usability, tree tests, card sorts, first click tests)

  • Plan and oversee product validation research

  • Design and deliver research reports and readouts for a wide variety of internal partners

  • Develop user personas and journey maps

  • Maintain and grow knowledge repository

  • Translate user research findings into strategic and tactical recommendations

  • Evangelize and educate about user experience research throughout the organization

  • Create and foster collaborative partnerships across the organization

  • Coordinate research with research partners (e.g. online remote testing and usability lab)


  • 5 + years of experience in UX Research

  • Passion for creating consumer-centered product designs and cross-functional team collaboration

  • Drive to constantly learn new and developing research and analysis methods

  • Expert in qualitative User Experience Research methods; familiarity with quantitative research methods

  • Experience working in Agile software development process, SAFe Framework a plus

  • Ability to develop and present research results to review with cross-functional organization for review and feedback

  • Experience with online remote research tools (e.g. UserZoom,, Optimal Workshop)

  • A Bachelors in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction, or related field. Working experience of the equivalent accepted as well


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Dollar-for-dollar match up-to 6% of your 401(k) contributions!

Health care (HSA/FSA), dental, vision benefits, PTO


Gym / Showers / Towel Service

Ping Pong/Monthly Chair Massages

Aetna-sponsored refreshments, Friday lunches, etc.

$200/yr towards wellness - gym membership, fitbit, treadmill

Up-to 5K a year toward tuition reimbursement

Reimbursement also available for additional Certification, Training & Conferences

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.