Farmers Insurance Agency Contract Mgmt Representative in Caledonia, Michigan

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Job Summary

  • Processes requests of basic to intermediate complexity for contracting, product authority and appointments for agents.

  • Ensures compliance with department and company procedures, standards and applicable regulations.

  • Handles inbound customer calls as needed to support department service levels.

    Essential Job Functions

  • Monitors and manages personal workload. Prioritizes, analyzes, clarifies, and processes requests of basic to intermediate complexity from internal and external customers related to agent contracts, commission schedules, licenses, appointments, product authority and system access.

  • Demonstrates an understanding of the customer's needs and ensures they are met.

  • Handles inbound customer calls for support related to agent contracts, commission schedules, licenses, appointments, product authority and system access as needed to support department service levels.

  • Ensures compliance with department and company procedures, standards and applicable regulations.

  • Follows up as needed with the appropriate person(s) to gather missing information, resolves problem and complete requests within department service and quality standards.

  • Advises customers via the appropriate media when requests have been completed.

  • Updates processing systems and other tools to reflect work activity and communication with customers.

  • Supports system testing for transactions of basic to intermediate complexity as assigned.

  • Performs other duties as assigned.

    Physical Actions

    Physical Environment

    Education Requirements

    High school diploma or equivalent required

    Experience Requirements

    Minimum one-year service related experience required

    Special Skill Requirement

    Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint), keyboard usage and navigating web-based programs required

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Customer Service

Organization: *Farmers Insurance

Title: Agency Contract Mgmt Representative

Location: Michigan-Caledonia

Requisition ID: 1800098R