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Farmers Insurance Customer Service Representative - Farmers Direct Services in Caledonia, Michigan

We are Farmers!

You may know us from our We believe in Smart advertisements, “We know a thing or two, because we’ve seen a thing or two”

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Benefits: • Medical & Prescription Insurance • Dental Insurance • Vision Insurance • 401(k) • Wellness Programs • Tuition Assistance • Paid Time Off • Causal work environment • Community involvement

Job Summary

Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.

As a Customer Care Advisor with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day.

Essential Job Functions

Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. Stays current with relevant product(s). Understands and strives to support organization’s overall strategy. Models Farmers core values. Performs other duties as assigned.

CORE COMPETENCIES Business Results – meets individual performance, metrics and goals. Innovation – identifies and suggests innovative process changes to support business practices. Communication- above average written and verbal communication skills. Job Knowledge- intermediate billing, underwriting guidelines and policy processing. Team Work- accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment

Education Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.

Experience Requirements

Proven competency performing Service Advocate essential job function and special skills or relevant experience.

Special Skill Requirement

  • Critical Thinking

  • Advanced conflict resolution skills

  • Consistently meeting or exceeding performance measurement goals

    At Farmers Insurance, our employees set the tone, drive our strategy, dream of the future, and create world class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes and small businesses in the United States. We’re continually looking for new people to join our team.

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Strategic Management & Administration

Organization: *Farmers Insurance

Title: Customer Service Representative - Farmers Direct Services

Location: Michigan-Caledonia

Requisition ID: 190002NV