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Farmers Insurance Service Representative (Licensed) in Caledonia, Michigan

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

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Job Summary

Works in a high call volume, multi-tasked, goal oriented, team environment. Responsible for processing all types of business transa ctions and handling incoming and outbound calls while providing quality service and elite customer satisfaction. Responsible for taking over the support role for customers of agencies on selected policies.

Essential Job Functions

Serve as first point of contact in responding to a request from an agent and/or field staff. This includes product information, policy issuance, customer billing and e-business for all production lines, and handling inbound and outbound calls in a multi-task environment. Process all types of business transactions to include, but not limited to, the following: o Handling of day to day Faxpro. o Issuing Certificates of Insurance. o Process endorsements. Utilize company systems to enter all transactions while maintaining production and quality standards. Ensure all problems, processing and inquiries are handled efficiently within established time frames. Work in partnership with stakeholders and Zurich Insurance Services’ corporate vision and mission. Participate in knowledge transfer within team.

Physical Actions

Physical Environment

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred with emphasis in insurance, business or finance. Basic knowledge of the property and casualty insurance industry. Basic knowledge of accepted business software. Basic knowledge of Internet usage. Education and/or Experience and Abilities

Experience Requirements

Two years experience working in a fast-paced, multi-tasked, production driven environment, preferred.

Special Skill Requirement

Michigan resident Property and Casualty license, preferred but not required.

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Customer Service

Organization: *Farmers Insurance

Title: Service Representative (Licensed)

Location: Michigan-Caledonia

Requisition ID: 1900098C