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Canadian Pacific Railway Police Communications Officer (Dispatch & Call taker) in Calgary, Canada

  • Req ID: 75470

  • Department: Corporate Risk

  • Job Type: Full-Time

  • Position Type: Union

  • Location: Calgary, Alberta

  • Country: Canada

  • % of Travel: 0-10%

  • of Positions: 1

  • Compensation Rate: $29.434 - $34.628

  • Job Available to: Internal & External

  • Deadline to apply: 06/18/2019

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.


As the Communications Officer you will be required to perform both dispatch and call taker roles to meet business needs and objectives through incident management, risk analysis, the facilitation of communication, the collection, dissemination and provision of appropriate information to CP departments and by the deployment of suitable company, CP Police Service (CPPS) and third party resources in response to identified incidents, perceived and real risks as they are encountered. In addition you will ensure the CPPS in partnership with CP departments, outside stakeholders and federal, provincial and municipal agencies are prepared to handle incident response through the provision of effective communication between parties involved thereby ensuring a response takes place, recovery begins and the restoration of normal CP operations and community life is achieved in a timely manner.


  • Protect the public, company staff, assets, operations, company and service reputation and the environment through thorough incident risk and issues analysis assisting with the implementation of appropriate safeguards and the identification of solutions in partnership with other CP departments;

  • Initiate calls for service based on thorough gathering of information from reporting parties, identifying accurately the nature of the incident being reported. Initiating the appropriate first response to mitigate harm and making appropriate notifications in response to the situation in order to ensure other stakeholders are prepared to respond;

  • Identify correct initial classification of incidents based on knowledge and critical analysis of the police and/or railway department functions and handling appropriately using current procedures and practices;

  • Manage and maintain call queues to ensure service levels are consistently maintained whilst responding appropriately to other stakeholders via other forms of communication;

  • Initiate correct notifications to an identified appropriate level based on current procedures and correct risk analysis;

  • Identify problems and patterns of problems which may impact the safety of staff, the public and railway operations and ensuring that these problems are reported to the correct CPPS/CP resource, other agency or department whilst ensuring that an appropriate response in initiated and all initial action is taken to mitigate risks posed;

  • Effectively and appropriately adopting communication style to any given audience including members of the public, police officers, CP staff and senior management and CPPS senior officers;

  • Provide effective support to patrolling officers by monitoring their current status on systems and through direct communication, maintaining an awareness of specific risks posed in light of known factors, heightened threats, and subjects known to be violent or other known risk factors;

  • Provide effective support to officers by making general enquiries on their behalf, running investigative enquiries on CPIC, CPPS CAD, and other databases, making phone enquiries to other CP departments and third parties while implementing analytical skills that connect the dots between the various pieces of information;

  • Effectively handling all radio and other communication as required between officers and third parties identifying and reporting communication issues and initiating processes on restore full service as soon as is practicable


  • Must possess a minimum of a High School diploma. Post-secondary education, diploma or degree is preferred;

  • Previous Police or other emergency service dispatch or call centre experience would be an asset;

  • Previous customer service experience is considered an asset;

  • Must possess a high proficiency of computer skills with above average knowledge of Microsoft suite of programs;

  • Must be familiar with police CAD systems current radio communications and the ability to use basic problem solving techniques to handle and report IT issues;

  • Bilingual (French/English) is an asset;

  • Strong word processing skills – min 35 WPM with 90% accuracy is required;

  • Ability to manage multiple issues/event;

  • Strong problem solving and risk analysis skills;

  • Ability to demonstrate critical thinking, risk assessment, problem identification, and analysis and propose solutions;

  • Strong interpersonal skills and the ability to work as part of a close small team essential;

  • Ability to make difficult but balanced decisions in very high stress situations;

  • Must be self-motivated;

  • Strong communications skills, written, verbal and listening;

  • Ability to adapt to changing technology;

  • Must be able to work rotating shifts of varying lengths and be willing to adjust to changing duties at short notice.


  • Flexible and competitive benefits package

  • Competitive company pension plan

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check

  • Reference check

  • Education verification

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").