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Canadian Pacific Railway Specialist Business Systems - Senior Business Analyst in Calgary, Canada

  • Req ID: 75270

  • Department: Information Services

  • Job Type: Full-Time

  • Position Type: Non-Union

  • Location: Calgary, Alberta

  • Country: Canada

  • % of Travel: 0-10%

  • of Positions: 1

  • Job Available to: Internal & External

  • Deadline to apply: 05/31/2019

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.


As the Specialist Business Systems - Senior Business Analyst (BA), the BA will work with our business partners to understand their business processes to design and implement successful IT solutions that; are intuitive, meet the business needs, reduce waste from the value stream, and align with the overall company strategic goals.


  • Analyze information to establish recommendations for improvements and ways to implement the change to provide business effectiveness and efficiency;

  • Determine business requirements through research, facilitation and analysis;

  • Develop an understanding of existing solutions;

  • Develop and deliver presentations positioning content and objectives appropriately

  • Liaison between technical and business architecture;

  • Build and manage stakeholder relationships, effective communication plan and manage conflicting priorities;

  • Understand and communicates risks and assumptions;

  • Captures and presents analysis finding (models, matrixes, graphs);

  • Maintain an organized and up-to-date project backlog, using user stories that contain roles, needs, benefits, exceptions and acceptance criteria;

    • Contribute to estimates for the business analysis effort based on scope and complexity;
  • Facilitate design sessions;

  • Collaborate with and support team members to ensure effective implementation of solutions;

  • Perform user research utilizing multiple methods. Work with users and project teams to identify user-centered project success metrics, and creates/maintains a company-wide user centered user research strategy;

  • Participate in end user research and concept development including contextual inquiries, persona, DILOs and scenario development and ideation sessions;

  • Employ interaction design and prototyping;

  • Create and maintain user-tested wireframes for strategically important project features, and visual specifications for project teams;

  • Design flowcharts, wireframes and prototypes for rapid, iterative user interface definition and improvement;

  • Create materials needed for usability tests at various levels of fidelity, including:

  • Online wireframe testing

  • Wireframe prototype testing (for desktop & mobile devices)

  • Communicate usability testing results to project teams and/or management, depending on the project needs;

  • Perform High fidelity mockup-based testing (either paper-based or prototype based);

  • Identify and understand the impact of change on an organization;

  • Maintain a Glossary for each project (transforming into a company-wide glossary);

  • Create UI text for strategically important projects;

  • Create Online help/assistance strategy & text for strategically important projects;

  • Contribute to the creation of Training for strategically important projects;

  • Serve as the Quality Coordinator for Sustainment Releases.


  • Must possess a University Degree in Computer Science, Information Systems, Engineering, Science, Communication, Commerce/Business Administration;

  • 10+ years of proven expertise in Analysis and Problem Solving;

  • 10+ years of practical experience in business analysis and stakeholder management;

  • 3+ years of practical experience in user experience/User centric design and quality coordination;

  • Proficient in BPMN 2.0;

  • Experience with Design/prototyping tools (for example - Axure, iRise, Dreamweaver, Photoshop, Balsamic, SAP designer, Fireworks, Visio);

  • Ability to contribute and build a team environment;

  • Experience with supporting complex, integrated systems;

  • Ability to learn new systems quickly and somewhat independently;

  • Knowledge of Software Development Lifecycle;

  • Knowledge of Testing Strategies;

  • Knowledge of business analysis best practices;

  • Team player, skilled at working in a highly collaborative manner;

  • Proven strong communication skills - both written and oral - with technical and non-technical staff and with management;

  • Comfortable in a fast-paced environment where continual change is routine;

  • Ability to apply a variety of techniques to elicit and gather business and user requirements from stakeholders. Understand business issues and opportunities;

  • Analyzes and synthesizes information provided by stakeholders;

  • Strong business process design and modeling skills;

  • Strong experience in Business Architecture;

  • Effective in learning about business domains and how they function, and then translate that learning into an understanding of how to benefit an organization;

  • Exposure and some understanding of current business and technology trends (ex. Customer Relationship Management, Enterprise Application Integration, business rules based application development, etc.);

  • Understand how the people, processes and technology within an organization interact in relationships and patterns to create a system as a whole;

  • Familiar with different learning styles and utilizes them to facilitate the learning experience (visual; auditory; kinesthetic).


  • Flexible and competitive benefits package

  • Competitive company pension plan

  • Employee Share Purchase Plan

  • Performance Incentive Program

  • Annual Fitness Subsidy


As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check

  • Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").