Thermo Fisher Scientific Senior Site Specialist in Cambridge, Massachusetts

Job Description

Senior Site Specialist

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary:

This position is focused on service delivery excellence for Unity TM Lab Services. Specific activities relative to the job function could include: asset inventory management, vendor escorting, dispatching calls, gathering field service reports and opening/closing work orders. This position will utilize the functionality of systems and applications relevant to the job function, such as: Maximo, and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have a basic understanding of the performance metrics applicable to site specific activities.

Essential Functions:

  • Follows procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Manager (and Senior Site Specialist/Associate Site Manager) regarding daily duties.

  • Makes decisions and utilizes available resources to meet customer requirements, independently.

  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.

  • Communicates with supervisor any customer issues or potential problems.

  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

  • Works effectively with a diverse cross-functional team.

  • Embraces Practical Process Improvement (PPI) methodologies.

  • Utilizes systems as required by job function.

  • Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

  • Performs other duties as assigned by management.

Job-Specific Duties include:

  • Asset Inventory Management:

  • Verifying asset location information

  • Correctly gathering updates on a regular basis – assists in updating technology to reflect information.

  • Perform on-site cycle counts.

  • Apply client or ULS tags to assets

  • Provide updates to supervisor and client as needed, as well as issue identification.

  • Vendor Escorting:

  • Contacts third party vendors to determine engineer availability and timing

  • Coordinates with end user for asset availability

  • Physically escorts engineer to and from the asset

  • Gathers field service report at conclusion of the visit

  • Closes work orders and facilitates invoicing.

  • Freezer Alarm Monitoring: On-call, as required, to remotely monitor freezer temperature when there is an out of-tolerance alarm. On-site response, when freezer temperature does not recover within 30 minutes, to move contents from the out-of-tolerance unit to a functional unit.

Minimum Requirements/Qualifications:

  • Must be able to read, write and speak English fluently.

  • Displays a high level of confidentiality for both customer and ULS.

  • Must maintain Thermo Fisher Scientifics’ Four-I Values.

  • Experience in laboratory setting or services preferred; experience in GLP/GMP environment a plus.

  • Must possess a High School Diploma. Degree in the Sciences is preferred but not required.

  • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.

  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.

  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

  • Must possess the organizational skills to multi-task and meet deadlines as needed.

  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

Working Conditions :

  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

  • May be required to work independently at a customer location.

  • Extensive walking may be required.

  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

  • Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.

  • Some areas require steel toe shoes, bump hats and/or safety glasses

  • Must be able to work overtime as required.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.