Thermo Fisher Scientific Sr. Order Management Specialist in Cambridge, Massachusetts
When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Resource should have right attitude, self-starter; 1-2 years experience ; knowledge of the lab environment; flexibility in supporting many different scope areas.
Our initial scope of work includes:
Restocking of lab consumables and solvents at designated inventory locations
Stock areas will be established as part of implementation
Provide status of back-orders and expedite as necessary
Work with end users to right size inventory levels and product mix
Perform ordering of supplies on behalf of end users
Provide general customer service on site
Working with sales team, provide options for product standardization and low cost alternatives
Support the Quality Management System by:
Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP’s) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).
Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.
Complete all planned or unplanned quality & compliance training requirements within defined deadlines
Must be able to read, write and speak English.
Must possess a High School Diploma, Bachelor’s Degree Preferred
Proficient in Microsoft Office program, especially Excel
Work Overtime, as required
Must have reliable transportation to travel between customer sites.
Occasionally lift up to 50 lbs, with assistance
Non-Negotiable Hiring Criteria:
Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers.
Collaborate with the on-site commercial team.
Deliver excellent customer service to include maintaining a professional appearance at all times.
Demonstrated ability to consistently meet deadlines
Strong problem solving ability
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at a customer location
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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