Oracle Sr Practice Director - Solutioning - NetSuite Services in Cambridge, Massachusetts
This senior director position is responsible for an increasingly diverse practice based upon complexity of the customers, the solutions, and the dollar value of the practice. Directs business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region. Accountable for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for setting and driving strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability. Actively develops new approaches and opportunities for expanding customer base. Creates and implements operational processes to drive consistency and support achievement of practice business strategy. Responsible for cultivating Oracle cross-functional communications through the creation and maintenance of strategic relationships with other lines of business which may include Product Development, Product Marketing, Support, Consulting Sales, and License Sales. Interacts with executive levels both internal and external regarding matters that influence policies and strategies. Assesses and manages business risk in pursuit of overall business goals. Accountable for managing and growing a substantive revenue stream and customer base. Manages and leads through management team and/or senior level individual contributors. Resolves staffing issues for very complex engagements. Identifies, leads, or oversees the development of customer-facing business solutions and offerings that have an impact on the market. May serve as advisor or project sponsor role for complex engagements.
Directs and ensures the implementation of operational policies through subordinate managers Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Bachelor*s Degree in Computer Sciences or Business or equivalent. Balance of advanced technical skills, functional knowledge, client consultative skills and operational management experience. Has 4 years of consulting services senior management experience with P and L responsibility and at least 10-15 years consulting or industry experience. 12 years of experience relevant to this position including 4 years of consulting management experience with financial management responsibility. Direct line Management experience including project, people, customer, financial management preferred. Second-level Management experience preferred; proficient at managing managers and large teams. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Proficient in using selling and negotiation techniques and tools. Undergraduate degree or equivalent experience. Ability to travel as necessary.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000 customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THEcloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don t have fun along the way, then what s the point?
The Sr. Practice Director, Solutions Team has the primary responsibility for supporting the Sales and Delivery teams through the sales process while also developing accurate estimates. This involves working closely and developing relationships with the Sales team, understanding the NetSuite delivery process, the importance of Customer Satisfaction, and engaging directly with prospects.
Oversee responsibility and provide leadership for a large high growth professional services team.
Responsible for providing vertical leadership and direction to the implementation and integration teams responsible for initial implementation and ongoing professional services delivery of all NetSuite products for customers and clients
Provide day-to-day leadership to Professional Services managers by optimizing processes related to project staffing, assessing and developing consultant skills, and managing client escalations
Responsible for revenue attainment (through billable hours) and maximizing professional service profitability through accurate forecasting and effective management of the cost center.
Develop and drive strategic and operational plans for the vertical through effective planning, communication and team leadership.
Partner with sales management to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities.
Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services.
Drive the continuous evolution of Professional Services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building of strong professional services team and brand.
Serve as an industry luminary by participating in various industry forums, panels, tech talks, etc to highlight and promote the use of NetSuite products and solutions
Preferred Qualifications/Skills include:
12 years of overall relevant professional experience and demonstrated success in building and running a professional services function, including significant experience in application solution consulting leadership roles, and ideally with large consulting and/or software providers.
Broad industry vertical experience from a consulting or industry employer leader roles perspective.
A strong organizational leader who has managed large and growing teams.
Strong background in mid-market and enterprise-level Solution Delivery and Project Management, including experience developing work-breakdown structures and project plans.
Experience with a large consulting firm and.or leading systems integrator, or the professional services practice of a leading software firm is preferred.
Demonstrated experience in translating customer business requirements into workable software solutions
Someone very comfortable working closely with the sales team and helping to close deals. Must have the skills to build a business and advise the team on improving delivery but with an emphasis on sales.
Demonstrated success as a customer facing executive
A proven track record of delivering services to complex enterprises ranging Fortune 500 through to early-stage startups.
Demonstrated success in driving a very high level of customer standards with impeccable attention to detail and support metrics.
A track record of enabling and developing the skills and careers of direct reports.
Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
Strong application solution experience ideally with ERP, CRM or similar scale solution. NetSuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft).
Exceptional verbal and written communication skills.
Bachelor and/or Master degree in a technical or business discipline.
Formal Project Management methods training is a plus.
Title: Sr Practice Director - Solutioning - NetSuite Services
Location: United States
Requisition ID: 19000HI5
Other Locations: CA-CA,Canada-Toronto
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