Oracle User Assistance Developer 4 in Cambridge, Massachusetts
Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
The candidate who joins our team will work in the Content & Integration organizational pillar, with a primary focus on supporting our Service Orientated Architecture Cloud Service (SOA CS) product.
Oracle SOA Cloud Service provides a PaaS computing platform for running Oracle SOA Suite, Oracle Service Bus and Integration Analytics in the cloud. Additional responsibilities may include providing assistance to the Integration Cloud team. Oracle Integration Cloud features processes to automate and manage business workflows, integrations to design, monitor, and manage connections between your applications, visual builder to develop custom enterprise applications, and analytics to gain business insight.
A successful UAD candidate should excel in the following areas
Understand what it is to contribute in a strict DITA environment
Have excellent conversational writing ability
Create docs and content via all mediums for product development audiences
Coding? Not in this role, but if you have ever built a widget or actually been on the dev/test side of the house and moved over to documentation than that would be a wonderful start
Ability to work without direct supervision. Our teams are virtual distributed so you will need to be fluent in networking within all available corporate channels
Job: *Product Development
Title: User Assistance Developer 4
Location: United States
Requisition ID: 17001CQ7