American Water HR Systems Administrator in Camden, New Jersey

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Short Description

American Water is looking for an HR Systems Administrator to join their dynamic team! We offer a tremendous benefits package complete with top medical coverage, tuition reimbursement, balanced time off, and retirement programs, just to name a few! Moreover, our growing organization offers career development opportunities for long term success.

The successful candidate for this role will be a problem solver, customer focused, and enthusiastic. They will have direct impact on significant HR transactions that support the entire employee life cycle, such as; processing new hires, promotions and job changes, data changes, and employee exits, so attention to detail is critical. They will work with a large segment of our organization, so strong communication skills and a customer focused mindset are key. We have a culture focused on teamwork and collaboration, and would love someone who shares our core values!

Primary Role

Reporting to the Supervisor of HR Information Systems, this position acts as a subject matter expert for system and process improvements to manage data, facilitate workflow in applications, improve efficiency, analyze data, troubleshoot and utilize technology to meet current and future needs. In addition this position is responsible for supporting day-to-day operations related to updating, maintaining, and continuously improving the HRIS system and related technologies in the areas of organization management & personnel administration (OM & PA), performance management, recruiting, learning, and provisioning. Must be self-directed and able to work effectively in a team environment with little direct supervision.

Key Accountabilities

System Integrations

  • Understand integration to other modules and systems ensuring minimal to no impact of business functionality across other business applications.

  • Root Cause Analysis*

  • Perform root cause analysis for data and system issues not operating as designed. Work with HRIS Analysts to resolve system issues.

  • Maintain High Level of Data Integrity*

  • Ensure all HRIS systems and down-stream systems are up to date and accurate with regard to organizational information, personnel information, ensuring integrations are running smoothly.

  • Resolve daily audits to ensure information is of high integrity.

  • Support HR data events and validation (ie. merit increases, job leveling, major organizational changes).

  • Maintaining Day to Day Operations*

  • Monitor the case management system to coordinate completion of work orders in a timely manner.

  • Execute HR transactions efficiently and effectively across the HR systems landscape. Execute mass data load processes when applicable.

  • Routine Functions*

  • Run scheduled and ad hoc reports and fulfil data requests as needed.

  • Communication and Training*

  • Conduct end user training as needed.

  • Documentation*

  • Document workflow and work procedures as needed.

Knowledge / Skills

  • Demonstrated ability to analyze, design, configure, implement & support HR data, processes and technology.

  • Demonstrated ability to perform ad-hoc queries of data and working with business users to understand the information they need.

  • Demonstrated knowledge of HR, HR systems, HR processes and the integration with technology. Intermediate knowledge MS Access, MS Excel, MS Project, Word and PowerPoint required.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education

  • Minimum of an Associate’s Degree in a Human Resource, business, or related field. Certificates or degrees in other fields may be considered in conjunction with equivalent work experience.

  • 3-5 years of HRIS data management; OM/PA experience required.

  • Employee Central or other SuccessFactors module experience preferred. Workday, SAP HCM, ADP, SuccessFactors, Kronos, Office365 experience preferred.

  • Call Center experience desirable.

Licenses & Certifications

PHR/SPHR a plus.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.