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American Water Principal, QA (Head of QA) in Camden, New Jersey

American Water is purpose-driven, people-powered, customer-obsessed and the trusted source *of everything *water. Our Technology & Innovation teams work with cutting-edge technologies to create adaptive solutions that have an impact on the environment and people’s lives. If you’re interested in working as a member of a fast-paced team that loves to innovate and do amazing things, with the purpose of making the world a better place by inventing the future of the water industry, then enroll in our vision today! Apply now or visit American Water Careers to review all of the amazing opportunities we have to offer.

Work Eligibility

No sponsorship is being offered for this role.

Primary Role

  • Define and lead the implementation of standards, methods, and procedures for testing, and evaluating the efficiency and performance of our software applications and products

  • Responsible for providing strategic leadership and oversight over all aspects of the QA projects and activities

  • Direct the development of the QA strategy, methodology, discipline and framework

  • Implement structure, policies and practices

  • Participate in release planning, scheduling and deployment

  • Participate in the review of technology designs for quality requirements and considerations

  • Collaborate with other departments to ensure the quality of deliverables and to develop an end to end quality plan that supports performance goals


  • Lead continuous improvement projects resulting from audits

  • Perform retrospective analysis of products and deviations to identify trends

  • Assist investigators with root cause analysis and documentation of immediate and long-term corrective actions

  • Gather and present testing metrics and testing activities for the projects to key stakeholders

  • Provides leadership and direction for QA team which may include multiple functional areas

  • Own testing strategy, tools and techniques

  • Lead extended team of QA resources including the allocation of resources to product and project teams

Key Accountabilities

  • Works with Team Leads and Business Leaders to design, develop, and facilitate test performance metrics for QA

  • Develop report structures to convey performance against metrics to leadership team as well as Team Leads

  • Develop action plans to improve test performance

  • Works with Product Development teams to ensure they are delivering in line with quality entrance criteria

  • Collaborate with technology teams to develop end to end Quality Plans that support performance goals

  • Develops, implements, and maintains technical quality assurance and control systems and activities

Accountabilities Continued

  • Develops and manages performance metrics for the team

  • Develops and maintains strategy for end user experience validation

  • Monitor all the QA activities, test results, defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes

  • Be the escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA team

  • Be an advocate of Quality Assurance, continuous improvement and industry recognized Best Practices

  • Define and evolve testing tools and techniques

  • Leadership of QA resources including allocation to product and project teams


  • Have strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment

  • Development and/or DevOps Experience

  • Strong communication skills with all the key stakeholders to ensure QA vision is understood and implemented correctly

  • Experience in running strictly defined quality assurance processes. Test plans definitions and execution, resource allocation against release plan and test schedule management

  • Experience leading QA resources either employees or partners

  • Solid understanding of test case management frameworks

  • Experience in continuous testing within agile project management setup

  • Understands intricacies of testing within an Agile development environment

  • Understanding of full lifecycle development from the requirements gathering to delivery


  • Over 12 years related experience

  • Understanding of the software test cycle process

  • Passion for excellence in QA, advancing QA capabilities, automation, continuous integration, continuous testing and continuous delivery

  • Highly effective team leadership, organizational, interpersonal, and communication skills

  • Bachelor’s Degree or Equivalent in Computer Science or relevant field of Engineering

Travel Requirements

As necessary, up to 15%


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.