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American Water Program Mgr, Customer Experience in Camden, New Jersey

American Water is purpose-driven, people-powered, customer-obsessed and the trusted source of everything water. Our Technology & Innovation teams work with cutting-edge technologies to create adaptive solutions that have an impact on the environment and people’s lives. If you’re interested in working as a member of a fast-paced team that loves to innovate and do amazing things, with the purpose of making the world a better place by inventing the future of the water industry, then enroll in our vision today! Apply now or visit American Water Careers to review all of the amazing opportunities we have to offer.

Primary Role

Responsible for supporting project activities for products and processes within the customer area. Acts as a consultant to project teams in the day-to-day activities of projects through the project life cycle to ensure the successful management and reporting of project outcomes. Acts as a liaison between the business and the various teams.

Key Accountabilities

  • Integrate data and information from projects and customer survey feedback to identify, track and help solve issues based upon trends from data

  • Balancing customer expectations and measurable results that align with leadership's direction

  • Providing project management for all assigned projects (e.g., large scale, multi-disciplinary business and IT system implementations) encompassing the entire project life cycle, associate tasks, communications, reporting, and production support

  • Providing technical and administrative support in support of special projects and day-to-day work activities

  • Identifies, tracks, escalates, and helps solve project issues, conflicts, and problems

  • Identifies and tracks project risks and mitigates risks that jeopardize the project deliverables

  • Consult with the business departments and process owners in defining business requirements and ensuring that requirements are met

  • Builds relationships and leverages influence skills to form a common business and technical solution that drives operational excellence

  • Execute test script within specified timelines

  • Provide proper documentation of test results and output


  • Expertise in project / program management

  • Knowledge analyzing trends and conditions to inform various strategies

  • Technical competency with broad understanding of the technical issues and ability to keep up to date with new appropriate technology skills

  • Extensive knowledge and experience in Microsoft Office Products

  • Strong interpersonal and communication skills; excellent verbal and written skills

  • Strong program management skills with the ability to plan project tasks/events and execute on time and on budget with quality at the forefront of everything

  • Fast learner with attention to detail

  • Excellent organizational and time management skills

  • Ability to work in an agile, fast paced and dynamic environment and be comfortable with constant chang


  • Bachelor’s degree in Business, Project Management or related field of Engineering

  • Minimum of 5 years of progressively responsible experience for a large company or division of a corporation requiring project management and executing on multiple priorities

  • Experience with the water utility industry is highly desired, but not required

Travel Requirements

Up to 20%


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.