American Water Senior SAP Platform Technologist in Camden, New Jersey

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

This position will be a key member of American Water’s SAP Center of Excellence within the Technology and Innovation business group . The Senior Technologist – SAP Platform will be responsible for providing system engineering for the SAP solution landscape and completing system builds, upgrades and enhancements for the SAP environment and ecosystem.

Key Accountabilities

Technology Roadmap Development

Drive the effort to develop plans that match short-term and long-term business goals with specific technology solutions to help meet those goals. The plan applies to a new product or process or to an emerging technology.

Working with the line of business leaders and industry experts, ensure the plans help 1) reach a consensus about a set of needs and the technologies required to satisfy those needs, 2) provide a mechanism to help forecast technology developments, and 3) provide a framework to help plan and coordinate technology developments. 20%

Team Development

Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.

Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team.

Perform as a team of strategic, creative, and technical professionals who partner with our clients to solve business problems and meet meaningful business goals. 15%

Key Accountabilities (cont.)

Technology Expertise

Act as an expert in a particular field of knowledge [this may be a business/functional area and/or a particular technology] and provide detailed information and advice as necessary in that specialization in order to achieve business outcomes.

Develop and/or promote technical solutions which support the business requirements within their area of expertise. Be accountable for specific deliverables in relation to software or web development and/or support.

As needed, lead the technical activity within their area of specialization. 45%

Product Owner Support

Support the Head of Technology Enablement/Customer Enablement in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.

Engage closely with clients to understand what business objectives they want to accomplish through technology enablement and then work with the Customer Enablement team of developers and designers to bring those ideas to life. 20%

Knowledge / Skills


Strong understanding of the HANA platform.

Sound knowledge of architecting cloud based workloads for SAP.

Sound knowledge of Solution Manager ChaRM and OCC configuration and administration with 7.2 highly desired.

Strong understanding of SAP ALM and Operations methodologies in an environment using SAP Solution Manager with ChaRM and Operation Control Center.

Proficient with application administration and troubleshooting in a Red Hat Linux and Windows environment.

Knowledge of ITIL standards as well as Sox compliance requirements.


Ability to perform system build, upgrade activities, and platform migrations across the SAP eco-system.

Ability to create and maintain documentation of administration procedures and the SAP technical architecture in accordance with SAP CoE certification requirements.

Skilled in SAP performance troubleshooting and tuning.

Sound understanding of ABAP and JAVA based SAP technology platforms as well as integration with cloud based products.

Ability to drive landscape improvements and operational efficiency of the SAP environment through continuous innovation as well as the problem management process.

Skilled in the management of monitoring infrastructure (agent versions, patches).


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education


7 plus years of experience supporting a wide variety of SAP applications and technology components such as SAP CRM, ECC, BW, SRM, GRC, BusinessObjects, NetWeaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher and HANA.

Prior experience working within a certified SAP CoE is desired.

Experience with S/4HANA is a plus.


BS /MS in Computer Science , Computer Applications , Information Technology , Engineering or MBA or with strong academic background.

Licenses & Certifications

ITIL and SAP Certification will be a big plus

Work Environment

Indoor office environment

Travel Requirements

As necessary, up to 10%.


Strong interpersonal skills including collaborating and team building.

Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.

Excellent decision-making ability, balancing what is right with what is realistic.

Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

Demonstrated ability to lead through influence and to deliver results through others.

Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure.

Possess a curiosity and a passion towards engaging the imagination of line of business leaders in grasping and enabling the fundamentals of change.

Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within Technology & Innovation.

Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations.

Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.