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American Water Senior VOIP Engineer in Camden, New Jersey

American Water is purpose-driven, people-powered, customer-obsessed and the trusted source of everything water. Our Technology & Innovation teams work with cutting-edge technologies to create adaptive solutions that have an impact on the environment and people’s lives. If you’re interested in working as a member of a fast-paced team that loves to innovate and do amazing things, with the purpose of making the world a better place by inventing the future of the water industry, then enroll in our vision today! Apply now or visit American Water Careers to review all of the amazing opportunities we have to offer.

Work Eligibility

No sponsorship is being offered for this role

Primary Role

The Senior Technologist – Telephony will be primary responsible for the evolution of the voice and collaboration environments while managing and optimizing the current environment. This position should also have a background in contact center technology. This person will have a balanced mix of big-picture thinking while driving operational excellence. This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports American Water's information security policies and meets all relevant compliance requirements. Our ideal candidate will have experience with VoIP, MPLS, Collaboration, SIP and POTS.


  • Subject matter expertise in Cisco VoIP Products

  • Subject matter expertise in Contact Center

  • Subject matter expertise in SIP and POTS

  • Subject matter expertise in Skype and/or other Collaboration tools

  • Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations

  • Strong decision making ability and flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

  • Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success

  • / Should possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure/


  • Experience with QoS and Encryption

  • Experience with Amazon / AWS

  • Five (5) plus years experience / knowledge in information technology with an emphasis on voice networking

  • Experience in leadership with a proven track record for delivering desired outcomes while fostering a culture of teamwork, collaboration, innovation and talent development

  • Five (5) plus years experience / knowledge in information technology with an emphasis on voice networking.

  • Associate’s degree in Computer Science, Information Systems, relevant field of Engineering or similar technology field. Bachelor's degree is preferred [equivalent work experience will be considered]

Licenses & Certifications


  • AWS


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.