American Water Senior VOIP Engineer in Camden, New Jersey
American Water is purpose-driven, people-powered, customer-obsessed and the trusted source of everything water. Our Technology & Innovation teams work with cutting-edge technologies to create adaptive solutions that have an impact on the environment and people’s lives. If you’re interested in working as a member of a fast-paced team that loves to innovate and do amazing things, with the purpose of making the world a better place by inventing the future of the water industry, then enroll in our vision today! Apply now or visit American Water Careers to review all of the amazing opportunities we have to offer.
No sponsorship is being offered for this role
The Senior Technologist – Telephony will be primary responsible for the evolution of the voice and collaboration environments while managing and optimizing the current environment. This position should also have a background in contact center technology. This person will have a balanced mix of big-picture thinking while driving operational excellence. This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports American Water's information security policies and meets all relevant compliance requirements. Our ideal candidate will have experience with VoIP, MPLS, Collaboration, SIP and POTS.
Subject matter expertise in Cisco VoIP Products
Subject matter expertise in Contact Center
Subject matter expertise in SIP and POTS
Subject matter expertise in Skype and/or other Collaboration tools
Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations
Strong decision making ability and flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success
/ Should possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure/
Experience with QoS and Encryption
Experience with Amazon / AWS
Five (5) plus years experience / knowledge in information technology with an emphasis on voice networking
Experience in leadership with a proven track record for delivering desired outcomes while fostering a culture of teamwork, collaboration, innovation and talent development
Five (5) plus years experience / knowledge in information technology with an emphasis on voice networking.
Associate’s degree in Computer Science, Information Systems, relevant field of Engineering or similar technology field. Bachelor's degree is preferred [equivalent work experience will be considered]
Licenses & Certifications
CCIE / CCNP
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