Marsh & McLennan Client Services Co-ordinator - Cardiff in Cardiff, United Kingdom

Position overview

We have a fantastic opportunity for an Healthcare Client Services Co-ordinator in our Cardiff office. We’ll require the successful candidate to work in a busy office environment where he/she will be co-ordinating multiple insurance queries with our Healthcare clients


  • To be the first point of contact to provide clients with professional support and accurate information with regards to their product and services (renewals, premium, claims, etc.).

  • Providing administrative support to sales consultants and escalating issues where appropriate.

  • To prioritise workload and client requests

  • To build and maintain an excellent rapport with our clients, providers and colleagues across the group

  • To ensure the efficient and accurate production of all reports and correspondence to clients.

  • To assist in the resolution of claims queries, by referring to insurers for confirmation of cover and clarification


  • Skills and experience

  • Previous Office experience – Administration and Customer service

  • Excellent communication skills both written and verbal

  • Highly organised and able to prioritise

  • Can do attitude, positive, inquisitive, professional and focused

  • Good professional telephone manner

  • IT Literate

  • Healthcare and Insurance background are not mandatory as the successful candidate will receive onsite training and qualification if needed

As remuneration for this opportunity, we offer a competitive salary and other lifestyle benefits including a contributory pension plan, life assurance and flexible benefits.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

About Jelf

Award winning experts in insurance, risk management and employee benefits for businesses and individuals. Its purpose is simple: to build a long-lasting relationship with clients and to become their Trusted Adviser.

Jelf recently joined forces with Bluefin, bringing together two leading insurance brokers and client advisory businesses. A newly transformed business built on decades of experience with the same purpose, dependability and commitment to excellent service.

Jelf are also part of Marsh. As a global leader in insurance broking and risk management, Marsh helps clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $5.4 billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices.