Thermo Fisher Scientific Associate Project Management Specialist in Carlsbad, California
Job Title : Associate Project Management Specialist
When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
As a product leader and for one of Thermo Fisher Scientific fastest growing business this person will support the business by delivers an exception customer experience at every turn – from pre-purchase to post-purchase. Primary contact for processing all incoming custom and software orders and inquiries via telephone, mail, facsimile, direct order entry and electronic data interchange systems. Provide specialized sales and product support to key strategic customers.
Respond positively to and expeditiously process all incoming telephone inquiries and orders. Increase revenue by participating in up-sell and cross-sell promotions. Adhere to SOP’s and departmental training guidelines. Follow established service quality standards. Assess individual customer requirements and direct activities to appropriate departments. Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies. Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.). Maintain daily sales order log, reports, and other records; provide reports and logs as required. May be required to perform other related duties as required and/or assigned. Responding quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details, etc.
Assist Technical Sales/Project Management by handling non-sales part of their customer interaction
100% handling of standardized requests and orders (Run-rate projects)
Transfer of customers towards automated GENEART tools
Increase level and use of automation tools (customer portal)
A major point of contact for external and internal customer questions regarding GeneArt products and services (email and phone)
Minimum Qualifications :
Bachelor’s degree in Biology, Chemistry or related Life Science
Focus on molecular biology or related area
Strong communication and presentation skills
Outstanding problem solving and interpersonal skills
Ability to travel occasionally both domestically and international
Preferred Qualifications :
- Previous telesales/sales experience
This position has not been approved for Relocation Assistance.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.