Thermo Fisher Scientific Customer and Market Insights Manager in Carlsbad, California

Job Description

Job Title: Manager Customer and Market Insights

Requisition ID: 82113BR

Location: Carlsbad, CA

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

The Market & Customer Insights Manager will utilize various information sources and research techniques to develop an in-depth understanding of customers’ perceptions, behaviors and preferences across key touch-points. The ideal candidate will be curious by nature and driven to discover impactful insights, delivering thoughtful recommendations through compelling presentations to ultimately influence business decisions and maximize business value.

Responsibilities:

  • Plan, executive and analyze quantitative and qualitative research studies utilizing a range of approaches to best support Brand, channel, and upstream and downstream marketing strategies.

  • Facilitate the collection of qualitative insight about customers, including moderation of in-depth interviews, ethnographic studies, usability studies, and focus groups.

  • Expert at extracting information from different types of data and turning it into compelling insights and stories that help our stakeholders become more successful.

  • Able to quickly understand patterns within large quantity of data and to reference key characteristics using visualization techniques.

  • Communicate findings across the organization with recommendations on business application and impact to drive better business decisions on mid- to long-range strategy.

  • Facilitate and moderate brainstorming and data synthesis sessions to produce insights that address key business issues.

  • Collaborate with other divisional Customer Insights leads to leverage expertise, findings and best practices. • Identify and investigate new research methods and data sources to continually improve the value of Insights to the organization.

  • Maintain in-depth knowledge and understanding of different research methodologies and data analysis techniques.

  • Keep internal clients proactively informed on progress of projects.

Qualifications:

  • Bachelor’s degree in Psychology (Cognitive or Experimental), Marketing, or Market Research.

  • At least 7 years of experience in Market research, Consumer Insight research or Human Factors research.

  • 5+ years of hands on experience in the design, execution and analysis of different Product and Go-to-Market qualitative research methodologies – including Brand and Product positioning research, Concept testing, Value Proposition research, usability testing and creative concept testing.

  • 1-3 years of experience directly helping marketing teams within the Life Sciences, Medical devices, Pharmaceutical, or Biotechnology space.

  • Experience moderating IDIs, ethnographic and usability studies.

  • Experience designing, programming and the analysis of different types of surveys.

  • Highly driven, results-oriented, detail oriented, self-directed creative and nimble problem solver who uses technical data analytics skills coupled with customer and market research skills and a willingness to do “whatever it takes” to drive business value quickly.

  • Demonstrated expertise in developing and managing research projects, utilizing databases, integrating and translating information into high-value planning insights.

  • Proven track record of consistently producing deliverables that are well-written and contain helpful information, providing solid and actionable recommendations.

  • Proven ability to synthesize lots of information and distill it into meaningful actionable insights.

  • Solid organization, project management, time management and planning skills.

  • Ability to quickly learn and adapt in a fast-paced, challenging environment.

  • Proficient in Microsoft Word, Power Point, and Excel.

  • Proficient in survey development software like Qualtrics.

  • Experience with SPSS or other statistical software.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.