Thermo Fisher Scientific Field Service Engineer, Clinic Pipette Calibration - Carlsbad, CA in Carlsbad, California
When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
As a Field Service Engineer, you will administer and perform calibration/maintenance/minor repair on customer-owned pipette units for various customers in locations throughout the United States. Create and maintain strong customer relationships via superior service in the field. When not in the field, the individual will assist in the service/calibration depot with maintenance, and calibration of customer-owned lab equipment.
What will you do?
Perform On-Site pipette calibration and preventative maintenance in accordance with IOS 17025 and ISO 8655 calibration standards.
Produce and distribute high quality Field Service Reports of work performed.
Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging pipette equipment.
Strong communication skills and the ability to effectively communicate with all levels of personnel internal and external to the company.
Maintain and update CRM database.
Comply with Thermo Fisher Scientific Corporate Travel and Expense Policies.
How will you get here?
Associate Degree in an engineering related field or equivalent experience (Bachelor’s degree preferred)
5+ years’ experience in Field Service
Experience in customer relationship management
Knowledge, Skills, Abilities
No travel restrictions
Ability to travel 85%+ of the time
High proficiency in technical troubleshooting and repair
Excellent computer skills including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel and Access)
Ability to effectively learn and use CRM applications (SalesForce.com experience preferred)
Strong oral and written communications skills
Ability to operate independently, with initiative, and good business judgment
Strong organizational and time management skills
Ability to write reports, business correspondence, and procedure manuals.
Ability lift and/or move up to 75 pounds
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.