Thermo Fisher Scientific Senior Systems Engineer, Messaging Services in Carlsbad, California

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

We are currently looking for a Senior Systems Engineer, Messaging Services to join our team in Carlsbad, CA.

Key Responsibilities:

  • Manages, maintains and upgrades as necessary the various E-mail systems in use at Thermo Fisher. These include several on-premise Exchange 2007 and Exchange 2013 systems, alongside of our main corporate solution, Exchange Online.

  • Maintains the globally distributed in-house servers and appliances that support our enterprise Messaging systems.

  • Manages the corporate instant messaging system; will configure and maintain the hosted Skype for Business service offering.

  • Resolves user requests and issues in a timely manner. Communicating to the end user as work progresses and once the incident or request is resolves

  • Fulfills work requests and resolves issues using our corporate Service Desk Management tool for work prioritization and tracking.

  • Participates in the 24x7 on-call pager rotation, responding to alerts from our It Operations Center or Major Incident Managers for issues within their scope.

Minimum Requirements/Qualifications:

  • Minimum of five years of paid professional experience administering and maintaining MS Exchange 2007 or higher in a medium to large enterprise environment. Experience with Exchange Online/Office 365 a definite plus.

  • Bachelor’s degree or equivalent in Information Systems, Computer Science or other technical field is desired. Five years of additional direct and applicable professional experience in the IT field may be substituted.

  • Minimum of three years of experience managing systems and applications in a virtualized environment. Experience managing the virtualization environment itself a definite plus.

  • Excellent troubleshooting skills with proven ability to work through a problem logically to its successful resolution.

  • Excellent customer service skills with a proven ability to work calmly through high-pressure situations with a wide range of end users needing help.

  • Solid communication skills, both written and verbal, are a hard requirement for this high profile position. Must be able to translate technical problems and their solutions into clear and concise explanations that are understandable by end users with little or no technical background.

  • Microsoft certifications in Windows Server 2003 or higher, Exchange 2007 or higher, or Microsoft Azure are desirable

Non-Negotiable Hiring Criteria: (List 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

  • Five years of experience as an E-mail administrator in a MS Exchange (2007, 2010, 2013 or Exchange Online/Office 365) environment.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.