Thermo Fisher Scientific Sr Business Analyst - Salesforce CRM in Carlsbad, California
This position is within our IT Commercial team supporting all the divisions of our Life Sciences Solutions (LSG) group. We are looking for qualified candidates to join our experienced team of Business Analysts who closely partner with our Business leaders across Commercial functions to deliver business solutions and return strategic value through our Thermo Fisher IT landscape. We are the key liaison between our LSG Commercial Business & IT Technical teams and have a passion for translating business needs into best-in-class systems solutions.
We are seeking a driven individual to support, influence and drive change including projects through PMO and PPI methodology, engage in new product introductions and integrations, design system applications & enhancements and ensure operational reliability of our core applications. We coordinate and facilitate the resources from our Thermo Fisher IT Shared Services and Corporate teams to drive results as ONE TEAM.
Candidates must have a unique set of qualifications that combine thought leadership with in-depth functional domain knowledge of Commercial operations including Quote-To-Cash, Customer Care, Order Fulfillment, Global Services & Support and Customer Experience. This role requires systems knowledge and experience including ERP, CRM, Mobility, Business Intelligence & Analytics, eBusiness, Telephony and more.
Job Description Details:
Communicate and collaborate with users to analyze business needs and translate into functional design requirements with heavy focus on Commercial processes that involve CRM solutions and integrations
Serve as the conduit between the business community and the software development team through requirements, design, testing and implementation
Collaborate with developers and subject matter experts to recommend business process and technical systems solution options
Manage projects from beginning to end, defining scope, project plans, budgets, resource requirements and schedules
Participate in support function to resolve user related requests and execute operational excellence
Analyze data to determine the root cause of issues (e.g. systems logic, business process issues, data quality, etc.) and communicate findings to the business
Comply with company's Global IT Policies & Procedures
Perform other duties as assigned
Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Industrial Engineering, Science or closely related field of study
PMP certification or equivalent work experience
7+ years of experience in Commercial operations including Quote-To-Cash, Customer Care, Order Fulfillment, Global Services & Support and Customer Experience
5+ years of experience working in Salesforce.com (ServiceCloud, Knowledge Management)
Experience working in Oracle CPQ and integration with Salesforce.com
Systems knowledge in ERP, CRM, Mobility, Business Intelligence, eBusiness
Ability to assume and complete assignments independently and on time
Ability to explain and champion technical concepts to a broad audience
Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application requirements
Strong project management skills and thorough understanding of project management lifecycle and Agile methodology
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of leaders, subject matter experts, users and developers
Non-Negotiable Hiring Criteria:
Must be results driven with excellent attention to detail
Must be comfortable managing projects and timelines within a matrix environment
Must have strong written and oral communication skills
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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