Jobs for Veterans, Veteran Job Board | GiJobs.com

Post Jobs

Job Information

Thermo Fisher Scientific User Researcher Technical in Carlsbad, California

Job Description

Job Title: Life Science Customer Researcher

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Our Bioscience Customer Research group is mix of qualitative and quantitative researchers who are passionate about understanding customer’s needs, behaviors and attitudes to develop customer centric products. The team in Carlsbad, California has an open position for someone to conduct qualitative user research projects. The ideal candidate must be able to support the design and execution of user-centered research to uncover customer insights that translate into actionable plans aimed at the development of innovative Life Science Research products

How will you make an impact?

Conduct user research to inform business strategy and product development decisions to improve life science research products.

What will you do?

  • Research to understand customer needs using various methodologies, including field observations, interviews, prototyping, and concept testing based on business objectives

  • Lead efforts to synthesize information and uncover customer insights which translate into actionable strategies and uncover white space opportunities for innovation

  • Facilitate innovation workshops with multidisciplinary teams to inspire and brainstorm creative solutions

  • Map out customer journeys, personas, and use cases to identify opportunities for innovation

  • Communicate research insights and recommendations to executive leadership and internal stakeholders in a clear and compelling way.

How will you get here?

  • Must have a Bachelor’s degree with an advanced degree preferred in human-computer interaction, human factors, anthropology,or psychology with work experience in user/customer research

Knowledge, Skills, Abilities

  • Strong capacity for creativity; ability to brainstorm to come up with creative solutions to business and research problems

  • Demonstrable ability to lead customer research projects, in close collaboration with people in a variety of roles

  • Interest and motivation to learn the scientific and technical aspects of the biotechnology products being researched

  • Ability to quickly move from blank slate to a well-defined research problem matched with a suitable methodology

  • Ability to manage multiple projects within tight timelines

  • Self starter who can translate research into action for cross-functional teams.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

DirectEmployers