Verizon Network Operations Engineer in Cary, North Carolina

What you’ll be doing...

This position is a ISD Tier 2 role that will provide ticket management, triage and troubleshooting of Incident, Change and MACD tickets for all customers supported by the Verizon Integrated Solutions Desk.

  • Provide exceptional customer service.

  • Meet customer experience expectations with multiple customers and support contracts.

  • Act as primary technical resource in critical event management situations including providing support on technical and customer calls.

  • Work alerts and alarm notifications associated to incidents to meet all contractual SLA's.

  • Work on cross departmental projects with Verizon internal and external teams.

  • Perform standard changes and follow escalation processes for complex technical issues.

Qualified candidates will have some combination of the following skills:

Operating System Support:Windows/Linux/Cisco IOSHardware Support:Server parts replacement (various)Ability to follow vendor RMA processesApplication Support:Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQLTechnologies/Solutions:Microsoft, Cisco, Linux, VMWARE, SAN Storage, Voice Recording, Call Routing, IVR, routing/switching

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.

  • Three or more years of relevant work experience.

  • Two or more years of experience with Operating Systems and Application support.

  • Experience using monitoring platforms, responding to alarms.

  • Experience managing ticket queues.

  • Experience with user account management within a solution or application.

  • Willingness to work in a mission critical 24/7 operations center: shift work, nights, weekends, holidays, and in inclement weather.

Even better if you have:

  • A degree.

  • Ability to multitask.

  • Familiarity with opening vendor support cases and working with vendor engineers on resolutions.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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