Verizon Principal UCCE Engineer in Cary, North Carolina

What you’ll be doing...

Engineering and administrative level expertise in Cisco supporting an external Verizon customer. Responsibilities related to planning, development, and/or implementation of applications and/or systems in support of general business operations.

What we’re looking for...

You have exceptional problem solving and critical thinking skills. You take real pride of ownership in the infrastructure and application environments you run. Provide technical (break/fix), management, and administration support of Cisco IP Telephony/IP Contact Center applications. Support Cisco applications include CUCM, CVP, IPIVP, UCCE and UCCX.

You’ll need to have:•Bachelor’s degree or four or more years of work experience.•Six or more years of relevant work experience.•Experience with converged/integrated compute infrastructure systems, including requisite network knowledge.•Experience with Cisco IP Telephony/IP Contact Center in a large scale production environment•Ability to provide support, troubleshoot and configure full suite of Cisco Contact Center and Unified Communications technologies (CUCM, CVP, UCCE and UCCX)•Familiarity with Cisco Unified Communications Manager V7.x and 8.x•Familiarity with H323 and SIP•Experience troubleshooting and configuration for Cisco Customer Voice Portal 7.x and 8.x as well as associated VOIP technologies and platforms (Cisco IOS, VXML, ASR, TTS, etc)•Experience troubleshooting and configuration for Cisco Unified Contact Center Enterprise and Express 7.x and 8.x as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc)•Knowledge of Cisco Unified Contact Center Enterprise and Express scripting•Experience troubleshooting and configuration of all Cisco Unified Contact Center Enterprise components (Routers, Loggers, Peripheral Gateways, AW-HDS).

Even better if you have:•Bachelor’s degree in information systems or engineering.•Experience in planning, development, support, and/or implementation of Cisco IP Telephony/IP Contact Center applications and/or systems in support of general business operations.•Ability to work with general guidance to effectively perform routine to complex assignments.•Make technical recommendations that aid in the successful management of contact center applications.•Ability to solve a wide range of basic to complex problems with general guidance for the accomplishment of short to medium term goals and operating objectives.•Ability to exercise independent judgment and discretion within generally defined practices and policies to select appropriate methods or techniques for obtaining solutions.

Work city and state are flexible based on Verizon locations.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 496741-1A