Verizon Process Improvement Manager in Cary, North Carolina

What you’ll be doing...

At Verizon Connect (VZConnect), we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Verizon Connect is looking for a highly skilled process improvement professional to help our newly integrated and unified company improve the way we work. Individuals with strong process training and coaching skills as well as a proven track record of implementing effective process changes are encouraged to apply. The successful candidate will demonstrate high levels of enthusiasm for helping build and apply structured methodologies tailored for our culture. A passion for finding the most effective ways to train, coach and deliver results will be fundamental to fulfilling the responsibilities of this role; creativity and innovation are welcome.

Position Essential Duties:

  • Promote a positive culture of process improvement

  • Develop strategies to drive adoption and communication of process improvement methodologies

  • Lead and oversee key cross functional team projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience

  • Direct and facilitate cross-functional team meetings and workshops to achieve desired results

  • Under minimal supervision, provide quantitative and qualitative analysis of operations, customer, and other data to provide a fact-based recommendations

  • Conduct analyses needed to prove or disprove the hypotheses driving the project execution

  • Proactively anticipate and work towards mitigating risks

  • Train, coach and mentor in process improvement methodologies and tools

What we’re looking for...

You’ll need to have:

  • Bachelor's Degree in Engineering any other technical discipline - preferably Industrial Engineering.

  • Minimum of seven (7) years substantive experience in, as project lead assignments in process improvement related work including some in SaaS/technology companies

  • Significant experience applying process improvement methods, tools and techniques in a transaction-service and telecom industry

  • Strong human relations, communications, and influencing skills

Even better if you have:

  • Experience in driving process improvement in Services-Transactional business environments such as Customer Service, IT, Marketing, Finance, HR, Sales, Operations

  • Significant program/project management experience with proven record for achieving results

  • Strong quantitative analytical skills with proven ability to synthesize various types of data into concise, actionable recommendations, including ability to conduct outside/inside research

  • Significant ability to strategically and creatively solve problems using facts and data to identify improvement opportunities.

  • Experience as a program/project manager with proven ability to train, facilitate, embed change, and solve problems.

  • Extensive experience with process mapping, qualitative & quantitative, root cause analysis

  • Excellent presentation skills, including ability to create presentations using MS Power Point

  • Ability to coach and mentor other team members to complete project tasks and need to be able to work in challenging, fast-paced environment

  • Proficiency with statistical software (such as Minitab and/or SAS JMP), and process mapping software (such as MS Visio and/or Lean View)

  • Strong Business Acumen to influence change

  • Lean Six Sigma certification


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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