Verizon Senior Network Security Engineer in Cary, North Carolina
What you’ll be doing...
The Converged Security Operations Center (CSOC) is a 24x7x365 work center that provides managed security services for medium to large companies. The CSOC currently manages 1500 devices for more than a dozen customers. We also partner with our Network Operations Center and Analytic Operations Center groups to provide a seamless management solution to our customers. The CSOC is one of a small number of organizations that has both ISO and ITIL certifications.
This position requires application of knowledge of established procedures, policies and best practices.
Must act as an escalation point for Tier2 to deal with any issue when required
Perform troubleshooting and diagnosis of complex enterprise security device incidents
Work with Design Engineer, Project Engineer and Project Manager on customer transition, implementation, or transformation projects
Serves as subject matter expert (SME) on customer security products and services.
Collaborate with Security Engineering and Project Management to create custom solutions for assigned customer.
Must understand how proposed architectural changes will impact the customers’ business and be able to articulate outcomes to technical and non-technical audiences.
Will have responsibility of taking ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, track task to resolution.
Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, and receive software patches/fixes to resolve incidents.
Assess vendor vulnerability reports against existing customer devices. Work with customer to implement mitigation activities if required.
Required to give presentations via training sessions, web pages, or 1-on-1 training to Tier2, Tier3 peers and Project Engineers.
Will be required to use vendor provided tools, log files, Verizon provided tools/scripts, etc. to resolve complex incidents.
Required to understand 7 layers of OSI model and should be able to troubleshoot complex incidents involving first four layers.
Required to utilize available expertise and/or materials to resolve escalated incidents impacting enterprise security devices.
Position requires regular attendance on incident calls, review and understanding of documented processes, ability to update process documents, provide peer-to-peer training and interaction with high level Verizon and customer managers
Position requires Change Management participation to include; create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.
Assist Tier2 engineers with or perform troubleshooting, configuration, replacement, updating or installation of enterprise security devices.
Required to perform monthly checks of device operations to include; OOB testing, backups, password management, etc. Resolve any issues identified.
Develop scenarios to mock possible incidents for training purposes.
Create personal performance objectives/goals to align with corporate objectives.
Create, distribute, analyze and evaluate network management performance reports to requestor.
Perform in-depth research of assigned problems to identify resolution options, document options, select best option, and present information to customer and implement approved resolution.
Create and present Root Cause Analysis (RCA) document when requested.
Participate in the Capacity Management process by analyzing and providing input for capacity reports to Project Engineer and Security Engineering.
Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams.
What we’re looking for...
You'll need to have:•Associate's degree or four or more years of work experience.•Four or more years of relevant work experience.•Experience working in 24x7 centers with complex, mission-critical, high transaction, high availability environments.•Knowledge of networking technologies, eg. routers, switches, routing protocols.•Experience working with TCP/IP, Ethernet networks and troubleshooting tools (tcpdump, trace, etc.).•Knowledge of Internet protocols such as UDP, ICMP, DNS, SMTP, POP, HTTP, and SNMP.•Hands on experience with both physical and network/host level security.•ITIL Certification or obtain within first year of hire.
Even better if you have:•Ability to multitask, prioritize and resolve urgent issues.•Excellent understanding and knowledge of enterprise firewall functionality. This includes but is not limited to: Checkpoint (IPSO, NG, R65-R75, etc.), Cisco (PIX/FWSM/ASA), etc.•Advanced understanding of Caching/Proxy/AV devices. This includes but is not limited to: Bluecoat, Cisco, NetCache, etc.•Advanced understanding of Global/Local load balancing devices. This includes but is not limited to: F5 (LTM, ASM, 3DNS), Cisco ACE, etc.•Advanced understanding of VPN devices. This includes but is not limited to: Juniper, Cisco, etc.•Advanced understanding of Enterprise Management tools. This includes but is not limited to: Provider-1, Enterprise Manager, CSM, etc.•Will have excellent verbal and written communication skills and have the ability to work in a fast paced team environment.•Strong interface skills to work with customer employees, Program Office employees, other Verizon employees and Senior Management•Ability to provide critical information in a clear, concise and quick manner•Linux/Unix skills.•Understanding of industry trends in all areas of Information Security.•CISSP Information Security certification•Checkpoint CCSA/CCSE•F5 Essential/Advance Certifications•Proxy Certifications (BlueCoat, Redline, NetCache)•Cisco Security certification(s)•Cisco Network certification(s)•ITIL v2/3 certification•Linux/Unix scripting•Web Development/Scripting
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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