McKesson Strategic Account Manager in Cary, North Carolina

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Current Need

Strategic Account Manager

Position Description

The Strategic Account manager is responsible for managing the relationship with payer clients by ensuring ongoing excellence in the internal management of existing programs and/or the implementation of new programs with that partner. The Strategic Account Manager is the primary external client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements.

Minimum Requirements

5 years Healthcare Practice Mgt and Medical Billing experience

Critical Skills

  • Minimum four (4) years’ experience in healthcare contracting, client management, financial management, business development, sales, consultative or program management experience; direct client management/sales experience and/or experience in heavily regulated industry is strongly preferred

  • In-depth knowledge of the insurance or healthcare market; experience and knowledge of compliance activity in heavily regulated industry

  • Strong oral and written communication skills

  • Demonstrated negotiation and sales skills

  • Ability to prioritize and meet deadlines

  • Ability to work in self-motivated environment

  • Strong analytical skills to run profitability analysis

  • Collaborative, customer focused, and able to create visible value to client and within the organization

  • Proven ability to handle multiple projects toward effective solutions and according to budget and timelines

  • Detailed understanding and experience with process documentation and improvement

  • Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.

  • Experience with Microsoft Office Suite, including Visio and Project

  • Advanced skills in Microsoft Excel, and PowerPoint

Additional Knowledge and Skills

Detailed knowledge of Microsoft Office as well as data processing and analysis skills. Ability to develop and maintain client relationships. Excellent communication and presentation skills both, written and oral.


External Client Management

  • Primarily responsible for overall customer satisfaction with payor or PBM clients; acts as primary point of contact for the client related to projects and project status information, with intense focus on driving new business strategies designed to optimize commercial revenue in existing contracts

  • Manages client expectation regarding the delivery of services; key driver of account growth or recovery as needed

  • Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities

  • Prepares and delivers quarterly business review collateral to drive pro-active client management



Account Management

  • Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met

  • Interacts with all internal departments to assist as needed in providing business understanding; primarily responsible for playbook development and pre-launch operational training and alignment

  • Ensures contractual requirements are upheld and ensures timely delivery of reports according to program SLA's

  • Verifies reasonability of data before client release

  • Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer

  • Responsible for managing implementation timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate. Manages the change request process within the team

  • Responsible for identifying project priorities with customers and communicating priorities to internal team



Contract Effectiveness Oversight

  • Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met

  • Monitors performance guarantees and proactively escalates deviations

  • Understands contractual obligations and negotiates incremental contractual arrangements after program go-live

  • Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer

  • Monitors team tracking on customer projects

  • Provides status reports to ensure senior level management visibility to program operation

  • Responsible for building team environment with internal partners

  • Manages conflict resolution to ensure successful / productive project to program operation



BS degree or equivalent experience in Healthcare Practice Management or Medical Billing. Masters degree preferred

Physical Requirements

General Office Demands

Benefits and Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Sales/Client Management

Organization: McKesson Specialty Health

Title: Strategic Account Manager

Location: North Carolina-Cary

Requisition ID: 18000493