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Accenture Service Delivery Manager in Cebu, Philippines

• Define / develop/ and implement ITIL process and governance structure around incident, problem and change management structure/ processes in the delivery unit.

Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000.

• Attend client’s and projects Service management governance meetings.

Prepare weekly monthly “service management” reports both for SLA compliance and efficiency improvement.

• Ensure the organization meets its targets on delivery metrics

• Enforce the need for continual improvement across all projects

• Perform delivery excellence reviews on engagements to identify risks and issues early on

• Coach and support projects in implementing delivery and management practices

  1. At least 10 years IT experience

  2. Mandatory - ITSM certifications like ITIL Master or Expert,

  3. Exposure to ISO 20000, COBIT CMMI, ISO 27K will be advantageous.

4 Good Excel analysis and Presentation or power point skills in Service management with metrics management or process optimization.