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CRST International Account Manager in Cedar Rapids, Iowa

*Job Summary: *An Account Manager’s main role is to work closely with each customer to ensure a positive experience for the customer and to ensure we are maximizing our freight opportunities with each customer. An Account Manager will work closely with the Manager - Principal Accounts in all facets of the customer relationship.

Essential Duties and Responsibilities:

  • Coordinate all aspects of customer freight – understanding shipping needs and service expectations

  • Build long-term relationships with customers

  • Successful on-boarding of new customers

  • Trailer pool responsibility

  • Commitment management with the customer

  • Monitor shipments for successful on-time performance and pro-active communication

  • Scorecard tracking and reconciliation

  • Consistent communication with the customer to solicit appropriate freight opportunities

  • Understand data and trends of a customer

  • Spot quote freight for a customer

  • Be involved with web based monthly / quarterly reviews with each assigned customer

  • Collaborate with all internal departments to resolve customer/carrier issues

  • Identify growth opportunities with their customers across the entire CRST Enterprise

*Minimum Qualification Requirements: *

  • Communicates effectively – speaks with impact, listens and writes effectively

  • Experience in delivering customer-focused solutions based on customer needs

  • Critical thinking and problem-solving skills

  • Process improvement recognition

  • Drives for results with an appropriate level of urgency

  • Maximizes relationships, fosters collaboration and builds trust

  • Ability to lead conference calls with customers

  • Close attention to detail while working at a consistent pace

  • High school diploma or GED required and a degree in a related field preferred

CRST is an EOE. Candidate subject to successful completion of pre-employment background and drug testing.

Location: Cedar Rapids, IA

Employment duration: Full time