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CRST International Manager - Transportation Operations in Cedar Rapids, Iowa

*Job Summary: *Responsible for developing relationships and meeting the distinct service requirements of the customer as outlined in the transportation agreement between CRST and our client(s).

*Essential Duties and Responsibilities: *

  • Provide exemplary customer service to established customers including hustling, selling transportation solutions, developing relationships of new customers and growing revenue through business-to-business telephone contact.
  • Follow-up on customer requests and/or concerns.
  • Meet and exceed established revenue goals for existing and new customers.
  • Maintain department budget, approving accounts payable items.
  • Negotiate rates with potential and established customers including ensuring RFP events are entered on-time and accurately.
  • Provide profitability analysis on customers along with KPI reporting and strategy planning.
  • Manage assigned special projects by using team participation, metrics and communication to promote solutions for project success.
  • Ensure timely and accurate billing of both existing and new customers.
  • Ensure that all unbilled and A/R issues are kept to a minimum by working directly with accounting.
  • Work closely with the training department to develop and effective new hire and on-going or continuous improvement training programs.
  • Conduct interviews for potential candidates for all positions in the group and be involved in the selection of all new employees.

Minimum Qualification Requirements:

  • 2-3 years of previous experience in the transportation industry required
  • High School Diploma or GED required and a degree in a related field strongly preferred
  • Must be able to balance meeting customer expectations and meeting company performance metrics
  • Previous experience managing people a plus
  • Basic computer skills (Microsoft office knowledge) needed

CRST is an EOE. Candidate subject to successful completion of pre-employment background and drug testing.

Location: Cedar Rapids, IA

Employment duration: Full time

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