Travelers Business Center Manager in Centennial, Colorado
Business Center Manager
Primary Job Duties & Responsibilities:
Leading Others: In addition to leading self, effectively manages all facets of staff performance in order to achieve business objectives. Proactively recruits for talent and acquires high caliber people with a diversity of skills and backgrounds. In partnership with BC Director establish performance goals. Manages performance providing honest, constructive feedback; effectively coaching; developing talent; and identifying training opportunities and needs. Provides tangible rewards for significant achievements. Clearly differentiates rewards for top performers. Develop and train team members Manage workload and workflow to maximize efficiency. Underwriting and Pricing: Provides input into the development of regional business plans. Implements business strategies to effectively achieve business objectives for aligned practices and geographies. Initiates collaborative discussions. Quality Management: Accountable for team's quality assurance process, results, and corrective actions. Leads efforts to achieve quality results and promotes a spirit of always 'doing the right thing' on behalf of the enterprise and the business. Oversees file reviews for team and coaches team based upon findings. Identifies opportunities for improvement and in partnership with BC Director implements action plans to address quality issues. Business Relationships: Proactively builds & maintains relationships with field leaders. Effectively communicates with peers and all levels of management. Business Collaboration: Effectively fosters collaboration within the business center and drives a collaborative business approach across the enterprise. Seeks enterprise-wide solutions to local business issues. Encourages others to seek solutions to business problems that optimize the results and performance across the Enterprise. Perform other duties as assigned.
Job Opening ID:
Travel - Occasionally
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Business Perspective: Uses knowledge of internal and external factors impacting the property & casualty industry to make decisions Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. People Management: Manages staff performance and development in order to achieve business objectives.
Under Business Center Director guidance, provide guidance and direction in managing a team of AEs to ensure the achievement of the team's goals and financial objectives. Supports the day to day underwriting of Business Center eligible renewal and new business for aligned practices and geographies. Responsible for staff related decisions. Coach, develop and guide staff to provide effective and efficient underwriting support to regions aligned to the Business Center. Works with Business Center Director to implement business strategies that effectively achieve profit and growth objectives for aligned practices and geographies Partners with field as appropriate to support market penetration objectives and cross-sell opportunities. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
Education, Work Experience & Knowledge:
Bachelor's Level Degree 1 year of management experience preferred. Industry/Business Knowledge: Understands industry business operations and work methods, critical business issues and financial drivers that affect the region and local office. Demonstrates an understanding of the local insurance marketplace and effectively uses that knowledge to the Company's advantage; continuously seeks out local market insight.
Operates standard office equipment - Continuously Sitting (Can stand at will) - Frequently Standing - Occasionally Use of Keyboards, Sporadic 10-Key - Frequently Driving - Occasionally
3 years of Property & Casualty experience required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Centennial - Colorado - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.