Comcast Engineer 4, Managed Services in Centennial, Colorado

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

Responsible for troubleshooting operations issues, providing technical

solutions to operational problems, new product implementation,

implementing existing products and services, contributing in project

teams at times, and the overall upkeep and maintenance of designated

areas of engineering. Considered a subject matter expert on a given

product or line of business. Acts in compliance with industry and

Company technical requirements, standards, policies, and procedure.

Provides technical leadership to less experienced engineers and project

teams. Takes on leadership responsibilities when supervisor is

unavailable. Mentors team members and will take responsibility for

critical situations with high profile customers when needed. Integrates

knowledge of business and functional priorities. Acts as a key

contributor in a complex and crucial environment. May lead teams or

projects and shares expertise.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Act as an advocate for engineering operations procedures, policies,

and processes. Ensure projects are fully integrated into the operations

environment including lifecycle problem management from front line

through engineering.

- Drive issues through closure engaging all appropriate resources. Lead

technical bridges and provide troubleshooting direction. Provide

guidance and recommended solutions to complex technical issues both

internal and external.

- Serve as team lead on multiple projects, often spanning different

engineering disciplines within the organization.

- Contribute to design considerations for new products or architectural

changes to existing products. Assist with or lead efforts to build new

application infrastructure, coordinating efforts across teams.

- Lead the integration of projects into operations including

instrumentation, automation, standardization, and methods/procedures

without direct supervisory responsibilities.

- Provide input to engineering and vendors on defects and required

enhancements. Attains all relevant industry standard technical

certifications.

- May direct workflow and act as a technical lead.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent

- Engineering, Telecommunications

- Cisco CCNP, CCNA Security, CCNA Wi-Fi, Juniper JNCIS or other

certification above the CCNA level

- Generally requires 7 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer