Jobs for Veterans, Veteran Job Board | GiJobs.com

Post Jobs

Job Information

Pearson Principal Site Reliability Engineer (SRE) in Centennial, Colorado

Principal Site Reliability Engineer (SRE)

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessments, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Job Duties Include:

Fixing support escalation issues

The Principal SRE will spend time fixing support escalation cases. They need to become an expert in our distributed learning courseware application spanning dozens of teams and cloud based components.

Optimizing on-call processes and run books

The Principal SRE will need to take on-call responsibilities along with the app developers. He/she will help add automation and context to alerts – leading to better real-time collaborative response from the app developer on-call responders. Additionally, he/she will update runbooks, tools and documentation to help prepare on-call teams for future incidents.

Documenting “tribal” knowledge

The Principal SRE will gain exposure to systems in both staging and production, as well as all technical teams. He/she will be expected to build up a great amount of system knowledge quickly. Instead of siloing this knowledge The Principal SRE will be tasked with documenting much of what they learn and know.

Conducting post-incident reviews

The Principal SRE will help conduct post-incident reviews, documenting their findings and take action on their learnings.

Building software to help app developer and operations support teams

The Principal SRE will need to proactively build and implement services to make our app developers and operations support better at their jobs. This can be anything from monitoring and alerting, to configuration changes, to code changes. The Principal SRE could be tasked with building a homegrown tool from scratch to help with weaknesses in software delivery or incident management.

Qualifications

Qualifications Include:

  • Passion for customers (in our case, students and instructors)

  • Passion for digging in and understanding the whole

  • Self starter in navigating a complex organization to find information

  • Extensive experience with complex distributed microservice based cloud systems

  • Extensive experience with large scale development with >25 Agile teams

  • Extensive experience with NoSQL databases

  • Extensive experience with AWS, CI/CD tooling and containerization platforms like Kubernetes

  • #LI-POST

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-CO-Centennial

Work Locations: US-CO-Centennial-2154 East Commons 2154 East Commons Avenue Centennial 80122

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 15, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2005215

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

DirectEmployers