Comcast Sales Support Professional, Strategic Sales - 9601 E Panorama Cir, Centennial, CO in Centennial, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

The Sales Support Professional for Strategic Sales is the primary support organization for the Government/Education Sales team and the Major Accounts Sales team at the Division. The SSP also supports regional sales teams when projects are cross-regional. The Sales Support Professional for Strategic Sales will work daily in Sales tools such as Salesforce.com, Job Tracking, InstaQuote, Century and CPQ. The SSP will be a SME in these tools and will provide daily, on-demand support of these tools to the teams they support. Responsible for understanding the overarching Strategic sales process and providing day-to-day support and assistance to the Strategic Sales teams on the tools and the process.

Responsible for the coordination of complex and/or strategic Comcast Business customer orders from point of sale through to Order Acceptance. May act as a resource for colleagues with less experience. May act as a lead for West Division Sales Support but will not supervise employees.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Primary Responsibilities:

- Provide order support and coordination for advanced voice and data services in the Government and Education verticals as well as Major Accounts and unique clients like Calnet, Erate and State Governments.

- Support the West Division's largest and most complex multi-site and multi regional sales by assembling order packages, initiating Rate Center and Serviceability checks and managing rejected orders.

- Strong hands-on approach to solving problems and communicating with Sales teams, Sales leadership and the Service Delivery team.

- Verify rate centers, assemble TN inventories, initiate surveys for fiber, Coax and HFC

- Coordinate complex multi site and multi product orders for complex products such as SD WAN, Metro E and Advanced Voice.

- Daily use of multiple sales tools: CPQ, Salesforce.com, InstaQuote, Mia, Bundle Builder

- Primary Point of support and escalation for Strategic Sales team (Gov't/Ed and Major Accounts)

- Research issues on individual orders/accounts and provide guidance to DIV Sales teams

- Create documentation for Sales and Sales support teams on best pratices, process and issue resolution

- Troubleshoot and provide solutions for user-level system and tool issues (Salesforce.com, Workbench, CPQ and Century, as well as new technology)

- Polished, professional verbal and written communication with Sales Support teams and Sales leaders

- All-system SME

- New Technology lead adopter

- Initiate improvement projects with peers and colleagues in other regions, at the DIV and at HQ to improve overall efficiency of Sales Support.

- All-product SME

- Create documentation for Sales and Sales support teams on best pratices, process and issue resolution

- Polished, professional verbal and written communication with regional and division partners (Sales Support, Sales leadership, Service Delivery)

Core Responsibilities:

- Onboards new employees inclusive of orientation and ongoing training.

- Serves as subject matter expert on all products and processes specific to an assigned job group.

- Recommends best-in-practice processes and procedures and works to implement change and drive efficiency.

- Performs analysis for the department and produces cost-effective solutions.

- Presents new marketing and sales programs to staff and ensures proper implementation of the program(s).

- Assigns and prioritizes workload.

- Coordinates a variety o local processes and procedures for multiple geographic locations.

- Assists team members in meeting scorecard productivity/quality metrics.

- Acts as primary point of contact for regions.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School Degree or Equivalent

- Generally requires 7 years experience.

Additional Requirements:

- Strong working knowledge of Salesforce.com, Bundle Builder, CSG, CPQ and Frictionless preferred

- Experience with MS Office (Excel, Word, PPT)

- Multi-tasking ability

- Strong attention to detail with a sense of urgency

- Strong written and verbal communication skills

- Multi-site order management experience preferred

- Experience with E-rate and Gov't Accounts preferred

- Previous Comcast Business experience preferred

- Self Starter

- Located at the Panorama campus in CO.

Comcast is an EOE/Veterans/Disabled/LGBT employer