Comcast Supervisor, Customer Service Strategy and Ops in Centennial, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for the supervision of the day to day Commercial Business Operations Support including procedures, policies, and supporting the Business Operations Support Specialist team. Manages workflow, staffing, recruitment, and performance management of the Commercial Business Operations Support Specialist team. Requires a deep understanding of the company standards and goals in addition to customarily and regularly directing the work of at least two or more other full-time employees or their equivalent.

Primary Responsibilities:

-Coordinates the daily workflow, assigning tasks and supervising a team.

-Analyzes financial and operational data/performance metrics communicates finding and risks, and makes suggestions to improve the process.

-Assists in selecting, training, directing and managing Commercial Business Operations Specialists.

-Assists in monitoring Business Operations productivity in accordance with established policy to assure adherence as well as completeness and accuracy.

-Ensures adherence to company policy, procedures, standards and goals.

-Consistent exercise of independent judgment and discretion in matters of significance.

-Regular, consistent and punctual attendance. Must be able to work nights, weekends and variable schedule(s) as necessary.

-Other duties and responsibilities as assigned.

Core Responsibilities:

-Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry.

-Administers customer service programs in adherence with national and system customer service objectives.

-Manages and trains Customer Care Operations Specialist and Coordinators.

-Assists in monitoring customer service productivity in accordance with established policy to assure adherence as well as completeness.

-Ensures adherence to company policy, procedures, standards, and goals.

-Consistent exercise of independent judgment and discretion in matters of significance.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

-Other duties and responsibilities as assigned.

Requirements:

Education Level-Bachelors Degree or Equivalent

Field of Study-Business

Years of Experience-Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer