Olympus America Inc. Evergreen Technical Support Engineer - External in Center Valley, Pennsylvania
Answer inbound customer calls – make outbound calls as necessary.
Investigate and resolve issues/problems concerning all Medical products and update incident tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs.
Provide nationwide technical support to the Field Service Engineers, Sales Representatives, Customer Service Representatives and Customers.
Provide 24/7 technical support on a rotating basis as required.
Prepare and disseminate technical material to the Field Service Engineers, Sales Representatives, Customer Service Representatives and customer base.
Diagnose and troubleshoot the entire range of company electronic, video and computer related products, in response to customer calls, faxes, or e-mails.
Dispatch Field Service Engineers to customers for on-site repair as needed, after determining the nature of the problem and the probable extent of repairs.
Prepare technical manuals, reports, documentation and other related materials as required. Submit activity reports, daily and monthly logs.
Maintain the test equipment rack, make necessary repairs or replace test equipment to replicate customer conditions.
Provide supplemental field support as required.
Perform other related duties as assigned.
Establish & maintain partnership with all FSE, Sales Reps and Management to support defined business requirements and drive customer satisfaction.
Responsible for the collection and entry of incident tickets.
Ensure integrity of data provided (prior to entry).
Work with external departments as applicable to monitor product issues.
Support other related departments (i.e., software, Regulatory, etc.) as required to drive customer satisfaction.
Successfully complete all training and certification programs (Certification defined as 80% or higher); this includes product training, soft skills, cross-training (MP/SP Products), on-going Certifications, and other training as required.
Perform all other related duties as assigned.
- An Evergreen Requisition is an advertisement for positions that Olympus hires for throughout the year. It is a way for Olympus to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Olympus family of companies.
In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
The Technical Support Engineer I will be responsible for all facets of providing centralized Customer support concerning all Medical Systems Group electronic, video, personal computer and network products to OAI customers, Sales Representatives, Field Service Engineers (FSEs), and other related departments. EOE M/F/D/V
Primary Hiring Locations: Center Valley, PA
Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc at http://www.olympusamerica.com/
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
- Associate’s degree in a related field (electronic or mechanical technology, or computer science) and 1 year of experience is required; or a Certificate in a related field (electronic or mechanical technology, or computer science equivalent experience) and 2 years of experience repairing and/or trouble shooting electrical or electro-mechanical equipment is required.
Olympus America Inc at http://www.olympusamerica.com/
Evergreen Requisition - Technical Support Engineer
Pennsylvania, Center Valley
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