Olympus America Inc. Evergreen Technical Support Specialist - External in Center Valley, Pennsylvania
Answer inbound customer calls and makes outbound calls as necessary.
Investigate and resolve issues problems concerning all Medical products, update incident tickets, and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs.
Provide nationwide technical support to the Field Service Engineers, Sales Representatives and Customers.
Prepare and disseminate technical material to the Field Service Engineers, sales force and customer base.
Provide information to Technical Writers in order to enable them to generate procedure and user documents on updates to EndoWorks.
Diagnose and troubleshoot the entire range of company electronic, video and computer related products.
Prepare and maintain technical manuals, reports, documentation and other related materials for the Image Manager product.
Ensure integrity of data provided (prior to entry).
Maintain callback and escalation queues.
Develop technical expertise to be able to provide First Call Resolution on as many customer issues as possible.
Submit activity reports daily and monthly logs.
Maintain the test equipment rack, make necessary repairs or replace test equipment to replicate customer conditions.
Add updated EndoWorks products to the rack as needed.
Support customization of product line.
Test and debug new utilities.
Perform computer hardware upgrading and support as required.
Provide supplemental field support as required.
Perform other related duties as assigned.
Meet and exceed department and individual KPIs.
- An Evergreen Requisition is an advertisement for positions that Olympus hires for throughout the year. It is a way for Olympus to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Olympus family of companies.
In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
The Technical Support Specialist I is responsible for all facets of providing centralized Customer support concerning all Medical Systems Group electronic, video, personal computes and network products to customers, Sales Representatives, Field Service Engineers (FSEs), and other related departments. The incumbent will provide technical assistance to Product Managers and make suggestions for future product development on the EndoWorks 7.x product. EOE M/F/D/V
Primary Hiring Locations: Center Valley, PA
Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc at http://www.olympusamerica.com/
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
Minimum of an Associate's Degree in Computer Science or Electronic Technology, or equivalent knowledge is required.
Minimum of 1 year of experience in a technical support or technical help desk environment is required.
Olympus America Inc at http://www.olympusamerica.com/
Evergreen Requisition - Technical Support Specialist
Pennsylvania, Center Valley
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