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Olympus America Inc. Sales Support Specialist in Center Valley, Pennsylvania

Job Duties::

In a typical day, you will:

  • Provide proactive universal support to Sales Reps as the one point-of-contact for Sales and Service on all back-office sales processes (entering contracts monitoring contracts for compliance entering orders creating capital disposable and rental quotes follow up on open orders address contracts that are expiring etc.).

  • Manage the inflow of electronic communication (via email phone Skype etc.) from internal and external customers in order to manage assigned tasks.

  • This includes taking action and responding to requests promptly and in accordance with established department guidelines.

  • Proactively execute and monitor reports for Field Sales and Service in an effort to minimize customer dissatisfaction.

  • Coordinate sales rental process from product selection quoting contract verification and timely arrival of product for procedures or courses.

  • Review complex purchase orders involving quotes for accuracy and completeness.

  • Ensure that purchase orders are reviewed for special terms and work with Contract Administration Operations and/or Legal update and finalize order acceptance.

  • Be a collaborator; be able to interface with other business partners as needed when resolving issues.

  • Perform other duties as assigned.

Job Requirements::

REQUIRED QUALIFICATIONS:

High School Diploma or equivalent required; Associates Degree preferred.

  • Minimum 3 years experience in Customer Service or Sales Support a required.

  • Ability to express ideas and information in a clear concise and professional manner; tailors the message and approach based on circumstance

  • Ability to maintain high level of energy and enthusiasm while taking action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than expected or asked; and sees task through to completion.

  • Ability to keep current on the status of open tasks; make sure Sales rep is aware of task status issues or setbacks; take appropriate action to keep things moving; knowing when to elevate concerns to Team Lead or Manager

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Job Description:

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for a Sales Support Specialist to join us in our Center Valley, PA office. The hours for this position are 10:00am-6:30pm.

Let’s inspire healthier lives, together.

The Sales Support Specialist is an extension of the Field Sales and Service teams managing a large portion of the administration work associated with Sales which includes assisting Field Sales & Service with all internal interactions relating to any aspects of the sale or service of Olympus products. This position will take ownership of Sales Rep concerns and see the issue through to completion which includes working with internal groups to find resolutions.

About Us:

At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.

We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.

THAT’S OLYMPUS.

TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.

Olympus America Inc at http://www.olympusamerica.com/

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled

Company URL:

Olympus America Inc at http://medical.olympusamerica.com/

Posting Locations:

Pennsylvania, Center Valley

Posting Title:

Sales Support Specialist

Work Location:

Center Valley, PA

Job Family:

Customer Service

Auto req ID:

5892BR

5892BR

Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.

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