Allstate ABI Sr. Service Representative in Chandler, Arizona

ABI Sr. Service Representative

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Job ID :


Location :

Chandler, AZ US

Level :

Entry Level Professional

Job Category :

Call Center

Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Business Insurance (ABI) is currently hiring Senior Contact Center Representatives to join our team in Chandler, AZ. The Senior Contact Center Rep is a licensed individual who will answer complex customer inquiries and resolve complex service concerns in order to support customers. Service to customers will include inbound/outbound calls and internal call transfers for cross-sales and up-sales, mail or fax transactions.

Key Responsibilities:

  • Resolve complex questions/issues and refer other inquiries to appropriate areas as needed.

  • Demonstrate a comprehensive understanding of specific company products in order to portray confidence and credibility to customers and assume ownership.

  • Proactively identify and act on cross-selling opportunities in order to increase household penetration and improve customer retention, applying effective selling and influencing techniques.

  • Accuracy in processing changes to customer policies which require an agent's license.

  • Answer customer inquiries that require an agent's license on coverage, limits and deductibles, and review customer policies, discuss options and update customer policy records.

  • Pre-screen for new business during routine customer calls.

  • Develop a subject matter expertise and remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries.

Work Schedule:

  • Start Date: February 1, 2019 if need to be licensed (Start date may vary based on license and experience. Will discuss more in interview.)

  • Training Schedule: 7:30 am -4:00 pm PST, Monday-Friday (8 weeks)

  • Work Schedule: 7:30 am - 4:00 pm PST, Monday-Friday

Compensation and other relevant information:

  • Salary: $35,800 yearly

  • Bilinguals (English/Spanish) Encouraged to Apply - $1500 bonus paid after 6 months of employment if hired with an active General Lines Property & Casualty License (license bonus does not apply to Allstate re-hires)

  • $1000 bonus paid after 6 months of employment if hired with an active General Lines Property & Casualty License (license bonus does not apply to Allstate re-hires)

  • Excellent benefits starting on your first day of employment, including 401K, health, dental, vision and life insurance.

Job Qualifications

  • Minimum of 2 years of customer service experience

  • High school diploma required; Bachelor’s degree a plus

  • Property and casualty (P&C) license preferred

  • Commercial experience preferred

  • Excellent communication skills (both verbal and written)

  • Intermediate MS office Skills

  • Internet proficiency required

  • Bilingual (Spanish) skills are a plus

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter at , Facebook at , Instagram at and LinkedIn at or watch a video at .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.