Wells Fargo BSC5 (Operations Analyst) in Chandler, Arizona

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Wells Fargo Wholesale Technology (WT), part of Enterprise Information Technology (EIT), is looking to add a Business System Consultant (BSC 5) to work directly with our internal customers and Shared Services Partners on providing reporting and support services as a part of the Service Management and Control (SMC) organization.

Essential Duties and responsibilities will include the following:

  • Work with the Application Support teams to insure the completeness and accuracy of Asset and Complicance reporting

  • Provide adhoc reporting related standard ITIL practices including Incident, Problem and Root Cause Analysis processes

  • Project management experience in helping to define and develop business and internal team processes

  • Coordinate between internal customers and technology and application teams to understand internal customer needs, plan and lead the analysis of complex problems in developoing business plans

  • Analyze and identify process problems, develop resolutions, draft and manage SOP’s and the potential creation of alternate support processes

  • Generate and maintain centralized communication process that allows for effective communication between internal customers, WT teams and service providers

  • Ability to develop, document and maintain Business documentation and the creation of processes

  • Work with offshore teams to plan & execute one-time and re-occurring activities

  • Develop and/or maintain documentation, departmental technical procedures and user guides.

  • Participates in projects & initiatives in order to assure quality, security and compliance requirements met expectations and desired results for their supported area.

  • Lead and/or participate in post mortem process that identifies process failures, recommending and implementing improvements

  • Actively participate in partner and internal customer meetings as needed.

  • Work with internal teams to develop customer and internal reporting on a consistant basis, adapting changes as required

  • Analyze and identify process problems, develop resolutions, draft and manage SOP’s and the potential creation of alternate support processes

  • Document and communicate changes relate to Asset Management and Compliance processes

  • Provide scheduled and adhoc reporting relating to Asset Management

  • Work with the Enterprise and Wholesale teams in support of Asset and Compliance processes

  • Participates in projects & initiatives in order to assure quality, security and compliance requirements met expectations and desired results for their supported area.

  • Actively participate in partner and internal customer meetings as needed.

Required Qualifications:

  • 7+ years of business systems analysis experience, business systems design experience, or a combination of both

  • 2+ years of operations experience

  • 2+ years of Incident Management System experience

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of technology support: applications or service delivery

  • Knowledge and understanding of Information Technology operations and datacenter management processes--

  • Experience in crisis management communications

  • 4+ years of customer relationship management experience

  • Ability to exercise independent judgment and creative problem solving techniques

  • Knowledge and understanding of project management and implementation in a technical environment

  • Ability to coordinate completion of multiple tasks and meet aggressive time frames

  • IT Infrastructure Library Certification (ITIL)

  • Flexibility to address incidents as needed 24 hours a day

  • Ability to travel up to 10% of the time

Job Expectations:

  • Flexibility to address incidents as needed 24 hours a day

  • Ability to travel up to 10% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5413652&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.