Wells Fargo Financial Crimes Specialist 3 - ATM/PIN & Dual Claims in Chandler, Arizona

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

The ATM/Debit Card Claims (ADCC) group located in Chandler, AZ is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions.

We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision making skills, and research skills to become part of a dynamic team providing exceptional customer service. Successful candidates will work in a fast paced, quality oriented work environment. The group handles ATM/PIN & Dual Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist 3 you will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim.

The position will start on June 11, 2018. Paid training is conducted Monday through Friday from 8:00am to 5:00pm for a period of four weeks. Training plays a significant role to your success in this position so attendance expectations are stringent.

Schedule: Monday through Friday 9:30am – 6:30pm or 10:00am – 6:30pm

Required Qualifications:

  • 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering; or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice and 1+ year of the experience listed above

Desired Qualifications:

  • Fraud investigations experience

  • Experience with ATM, PIN/Dual debit card claims

  • Knowledge and understanding of ATM, debit card fraud, and non-fraud claims management

  • Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

  • Knowledge and understanding of VISA operating rules and chargeback guidelines

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Strong organizational, multi-tasking, and prioritizing skills

  • Ability to interact effectively and confidently with senior management

  • Ability to assess issues, make quick decisions, implement solutions, and influence change

  • Ability to work additional hours as needed

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Job Expectations:

  • Ability to work additional hours as needed

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5400568&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.