Wells Fargo Microsoft Platform and Application Support Engineer (ASE 4) in Chandler, Arizona

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Wells Fargo Enterprise Core Data Services (ECDS) delivers industry-leading horizontal Data as a service solutions across lines of businesses. This includes client due diligence, cross sell/analytics, reference, common tools and services for data in all lines of business and for customers within Wells Fargo. The goal of our platforms is to provide high quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way.

The incumbent will work within Wells Fargo Platform and Application support team, partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. The production support engineer is responsible for engineering new solutions to improve platform and application stability, including ensuring all availability, architecture, quality, security, support and risk/compliance standards are met for applications in the (ECDS) portfolio.

The Platform and Application Support team provides technical consultation and support for data applications and programs. The ECDS Support team has knowledge of the environments, software, function, performance, availability, capacity and data. We need a diverse talented group of people with different experience levels to support the transformation, enrichment and timely availability of data assets to business and technical application teams across the enterprise.

  • Job Responsibilities Include:*

  • Provides technical consultation and support in the development of computer applications and programs

  • Support and maintain processes that aim to improve the availability, scalability, SLA, and efficiency of Core services platform and applications.

  • Solve problems related to the Core services systems and the buildout of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.

  • Influence and create new designs, software, architectures, standards and methods for large-scale distributed systems.

  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.

  • Troubleshoot and mitigate problems in mission-critical systems. Advise the team during postmortems on effectively avoiding repeated incidents

  • Troubleshooting user reported issues and escalated issues

  • Assisting production support team members with user reported issues and escalated issues

  • Serving as a subject matter expert for other team members regarding data and application functionality

  • Partnering with EGS/offshore production support team

  • Works with development teams to identify improvements in applications

  • Supports application Technology risk execution and compliance initiatives.

  • Prepare/Participate in Change/Release Management processes including gathering required artifacts, prepare work orders and schedule release deployment items, partner with Change Co-ordination team on release approvals

  • Work closely with application SME team members on complex problem solving, setting up automation, improved notifications/alerts, dashboards, metrics & reports generation, continuous build & integration processes.

  • Provide rotating on-call support for the Enterprise Core Data Services systems.

Required Qualifications:

  • 5+ years of application development and implementation experience

  • 2+ years of application production support experience

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5445072&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.