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Wells Fargo Operational Risk Manager - Issues Management Oversight (Operational Risk Manager 3) in Chandler, Arizona

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

This is an exciting opportunity to join a team committed to providing Wells Fargo with transformational management and oversight of operational risk. As the Operational Risk Group continues to build out a world-class independent risk management capability, we’re seeking superior talent to help transform our front line issue management oversight function. The Issues Management Oversight Team, within the Independent Risk Management (IRM) Technology, Third Party and Information Risk Oversight (TTIRO) organization, owns and executes the Issue Management Oversight Program for in scope risk programs in alignment with the enterprise Issue Management Policy.

This * ORM3* will have accountability and responsibility for managing resources and processes to provide independent oversight and credible challenge of the front line risk-taking and risk management plans and decisions.

Other responsibilities include, but are not limited to:

  • Providing oversight of the front line issue management program and fulfilling IRM responsibilities outlined in the enterprise Issue Management Policy

  • Providing guidance and best practices for identifying and documenting control gap issues and creation of remediation plans that include clear risk reduction

  • Managing reporting processes for comprehensive, timely and accurate reporting to key stakeholders including senior management and/or risk and management committees

  • Monitoring issue management performance metrics to understand risk implications, providing credible challenge, as needed

  • Evaluating appropriateness, completeness, effectiveness and sustainability of corrective actions taken to address situations defined as issues

  • Designing and developing testing strategies, methodologies and analyses; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls

  • Ensuring front line business quality assurance processes around issues management are effective and working appropriately

  • Collaborating with other independent risk management teams (e.g. Enterprise Information Security, Compliance, Legal and other key risk partners as needed)

Maturing Team Functions:

  • Actively participating in and drive the oversight of front line and IRM teams’ implementation plans for aligning to the Issue Management Policy as well as ongoing adherence

  • Capturing and escalating credible challenges related to oversight of front line issue management activities

  • Developing and executing IRM processes to review and credibly challenge front line requests for issue risk acceptances or due date extension

  • Developing/delivering appropriate education to enhance issues management practices in the front line and/or IRM

  • Creating/maintaining appropriate process documentation

As a * Team Member Manager*, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

  • 8+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 8+ years of IT systems security, business process management or financial services industry experience, of which 4+ years must include direct experience in compliance, operational risk management, or a combination of both

  • 3+ years of management experience

Desired Qualifications:

  • Advanced Microsoft Office skills

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to articulate complex concepts in a clear manner

  • Ability to interact with all levels of an organization

  • Strong relationship management skills

  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution

  • Knowledge and understanding of information security risk assessment procedures, risk mitigation or remediation

  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Strong influence skills

  • Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions

  • Ability to work independently

  • Experience defining and/or developing business initiatives that require integration of multiple technology systems

  • Ability to present complex concepts to senior management

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.