Pearson Qualify & Transfer Agent - ASU in Chandler, Arizona

Qualify & Transfer Agent - ASU

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary

The Qualify and Transfer Agent supports the student application process by partnering with the Enrollment Counselors to contact prospective new students for online Higher Education programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead, transfers and contact percentage metrics.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Maintain a minimum standard of outbound or inbound calls to prospective students.

  • Achieve speed to lead and contact efficiency metrics.

  • Approach each call with a goal to successfully transfer qualified prospective students to an Enrollment Advisor.

  • Provide information to students about admissions processes and/or requirements via phone.

  • Accurately record interactions with each prospective student in the database.

  • Be an active participant in weekly coaching and team meetings.

  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.

Qualifications

  • 2-year degree from an accredited institution and/or appropriate combination of education and experience preferred

  • One to Three years customer service experience in an outbound/inbound calling environment

  • Outstanding written and verbal communication skills with an attention to detail required

  • The ability to multi-task and work well under pressure with tight timelines

  • Proficient in MS Office and Google Suite preferred

  • Ability to work evenings until 9:00 PM

  • Ability to work weekends as business needs dictate

Supervisory Responsibilities

  • None

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Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-AZ-Chandler

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 16, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1805767

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.