CACI International Performance Management Lead in Chantilly, Virginia
The Performance Management Lead is a multifaceted role working within a US Government organization supporting the implementation and management of performance metrics. The successful candidate will be responsible for leading a team of analysts through the implementation, maintenance and delivery of the Performance Management processes including design and implementation of performance metrics, service level measures and the continual service improvement (CSI) program.
The successful candidate will have the opportunity to apply and grow their skill set in Performance Management, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build All Spark capabilities in Service Integration.
As a Performance Management Lead, you will:
Understand the customer’s business and the impact of delivery teams on its ability to succeed
Oversee day-to-day operations of the Performance Management service while driving service excellence and quality of team deliverables
Transition the design of the Performance Management service to an operational state, create training materials and train stakeholders
Define, implement and monitor proactive and reactive metrics that provide awareness and reveal opportunities for improved performance and efficiencies
Oversee the Service Level Management process including the collection, analysis, and reporting of contractual service level results.
Analyze data and identify trends which indicate risk in achieving customer’s business and strategic objectives
Optimize performance of services, managed service providers, and processes to create and increase value for the customer
Provide performance metrics presentations and analysis for governance forums
Support the CSI program through identification and implementation of opportunities to improve performance
Bachelor’s degree in Information Technology, Information Systems, Statistics, Business, Management or related field
Minimum of 8 years work experience in IT service management
Minimum of 5 years relevant work experience and leadership in IT Performance Management, or related discipline
ITIL v3 or 2011 course with Foundation certification
Thought leader in Performance Management and continual service improvement, measurement and reporting methodologies
Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
Proficient with ServiceNow applications of Incident, problem, change and request, CMDB and SLM, and Performance Analytics, Tableau
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.