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CACI International Specialized Customer Support Administrator in Chantilly, Virginia

Job Description

CACI’s Business and Information Technology Solutions (BITS) Sector, is looking for a full-time Specialized Customer Support Administrator to join our dynamic team in providing a wide range of administrative support duties to accomplish critical objectives.

Our contracts offer a diverse selection of labor categories, job types, and locations within the Washington metropolitan area with competitive benefits, salaries and internal growth opportunities (e.g., career advancement opportunities, professional training, and tuition reimbursement.) If you are a motivated individual looking to be a part of critical mission, CACI would like to speak with you.

For additional information regarding CACI’s outstanding benefits and career developing tools, please visit www.CACI.com.

What you’ll get to do:

The scope of Specialized Customer Support work entails providing specialized customer service to customers across the enterprise to satisfy moderately complex to complex customer requirements in the areas such as travel and event planning. The assigned work unit will often require the contractor to serve in a customer-facing position with customer service being paramount to the success of the work unit. As a Specialized Customer Support Administrator, a typical day might include the following:

  • Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines.

  • Prioritize tasks and processes high volumes of material whether in electronic or paper form.

  • Interpret or seek interpretation of policy and regulation on behalf of customers.

  • Develop and facilitate training and briefings to customers on assigned work unit’s area of expertise; provide one-on-on briefings to customers as needed.

  • Demonstrate a strong understanding of the service center/work unit its customers’ requirements and priorities.

  • Interact with and provide support to a diverse customer population to include working at a front desk and assisting drop-in customers.

  • Organize and monitor customer service requests, correspondence, and reports to ensure timely responses by self or service center/work unit.

  • Work from established SOPs as well with contract and staff team members to critically think through solutions for non-routine cases or customer issues.

  • Develop considerable knowledge of regulations, policies, processes, procedures, technology, tools, resources, and culture to become a SME to perform specialized activities.

  • Process various applications, forms, and authorization memos and letters in support of various requirements.

  • Deconflict information on documents with database information.

  • Work is typically performed in an office environment, requiring the use of computer terminals and standard office equipment to accomplish work objectives. Depending on assigned work unit, work may be conducted in a service center type environment. The position may require lifting or carrying equipment averaging 50 lbs. Depending upon assignment, shift work and/or occasional travel may be required.

You’ll Bring these Qualifications:

  • TS/SCI with Polygraph

  • Required: A minimum of four (4) years of progressively responsible administrative or customer support experience.

  • Preferred: At least two (2) years of the four (4) years total experience.

  • Ability to focus on detail and apply excellent organizational skills to taskings.

  • Effective customer service skills demonstrated by a readiness/willingness to offer assistance and instruction to customers on matters of the assigned work unit’s specialized service.

  • Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes.

  • Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members.

  • Ability to quickly develop and/or obtain: Sponsor-specific expertise of assigned work and ability to adapt to changing work requirements and priorities.

    Education:

  • Required: High School Diploma or GED

  • Preferred: Bachelors’ degree

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Job Location

US-Chantilly-VA-VIRGINIA SUBURBAN

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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