HCA, Hospital Corporation of America Division Director of Quality (RN Required) in Charleston, South Carolina

The HCA Physician Services Group (PSG) is the physician solution for the Hospital Corporation of America. PSG makes it easier for physicians to practice medicine by reducing the burdens of managing an independent practice and infusing the best clinical and operational standards in every office. With 13,000 employees that work in more than 790 practices across 21 states, PSG is leading the way by delivering high quality, cost effective health care in communities across the country

Providing high-quality care to the patients we serve is a top priority for HCA Physician Services Group. Our physicians, support staff, practice management, and local leadership all play a key role in the delivery of safe, effective, quality care. The Quality team is here to support our physicians and staff in order to identify and share best practices, help mitigate patient safety risks, and identify and operationalize quality practices that will assist our physicians and practices.

We offer an excellent benefits package, competitive salary and growth opportunities. Join our team and share your skills and talents with the nation's largest private provider of healthcare services.

The Physician ServicesDivision Director Quality Management (DQM)Contributes to the company’s mission and vision by supporting and coordinating clinical performance improvement activity for HCA Physician Services employed physicians and practices in each Division. Manages the quality improvement activities of the program in conjunction with the HCA Physician Services Division management teams. Works in collaboration with the HCA Physician Services Physician Governance Council to identify and implement specialty specific initiatives. Ensures compliance with applicable accreditation, regulatory, and licensure standards.


  • Directs efforts to ensure effective Quality Program and Performance Improvement implementation throughout the assigned Division(s). Provides guidance to HCA Physician Services employees/management in complying with the requirements and intentions of the program.

  • Provides leadership to drive work for clinical improvement and service enhancement. Supports practices in preparation of meaningful reports to the HCA Physician Services Quality Committee, Division Leadership, Physician Governance Councils, and HCA Physician Services Division Vice Presidents.

  • Position will require up to 60% travel for the next 12 - 24 months.

  • Acts as a support for HCA Physician Services Quality Improvement and Patient Safety initiatives, as directed. Prepares and submits minutes from all meetings; as directed

  • In coordination with the Clinical Services Group (CSG), develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, and other governmental requirements. Ensures that required state/federal reporting is completed in a timely manner.

  • Monitors and communicates with Operations regarding quality improvement trends. Assists in preparations of metric reports and development of meaningful improvement plans. Participates in Quality Monthly and Quarterly Operating Reviews.

  • Facilitates effective communication with Physician Services and CSG leadership regarding key clinical performance improvement activities and initiatives.

  • Responsible for facilitating investigation, required reporting, and corrective action development for serious quality or risk issues within the division as requested by Division Vice President and Group Vice President. Accesses company resources as appropriate. Facilitates completion of Root Cause Analysis.

  • Maintains awareness of regulations, keeping abreast of pending and or implemented changes. Develops communication tools to alert Divisions.

  • Participates in development of Division Quality Strategic Planning.

  • Maintains current competency with all current Quality Program initiatives.

  • Provides education to employees and Medical Staff and supports ongoing education related to Quality Program initiatives.

  • Meets regularly with Practice Managers and encourages shared learning.

  • Participates in the orientation of new employees to HCA Physician Services Quality Initiatives.

  • Reviews complaints, concerns, or questions relative to quality issues, and provide consultative leadership and support to practices and Division personnel as appropriate and as directed by Division Vice President and Group Vice President.


  • Position will require up to 60% travel for the next 12 - 24 months.

  • Knowledge of physician office practice operations.

  • Knowledge of organizational policies, procedures, systems and objectives.

  • Knowledge of applicable regulatory, compliance, and accreditation standards and requirements

  • Knowledge of governmental reporting programs.

  • Mentor, influence, and manage through matrix reporting relationships.

  • Ability to gather, analyze, and interpret complex data.

  • Ability to prepare comprehensive management reports.

  • Project Management: Skilled in project planning, task prioritization, effectively manages resources, outcomes measurement, and tracking. Takes initiative and exercises good judgment.

  • Effective problem solving skills to include data analysis and judgment to make effective decisions

  • High Impact Communication - Effective oral and written communication skills

  • Effective change leadership knowledge and skills

  • PC Skills – Proficient in Microsoft Office applications and others as required.

  • Maintains high level of confidentiality at all times.

  • Ability to build trust and gain respect through effective team leadership and participation skills.

  • Ability to work under minimal direct supervision but maintain a high degree of communication of current work activity with supervisors


Graduate of an accredited college or university nursing program. Work related experience will be taken into consideration with a lower level degree. Master’s Degree preferred.


  • Minimum 3 years of related clinical nursing and management experience involving quality improvement, leadership, and healthcare quality practices, as well as associated regulatory rules and laws. At least one year must have been in capacity as direct supervisor of other professional level employees.

  • Minimum 3 years direct experience in ambulatory care quality improvement preferred.

    CERTIFICATE/LICENSE: Current licensure as a Registered Nurse in state of residence.



Job: *Directors & Managers

Title: Division Director of Quality (RN Required)

Location: South Carolina-Charleston-PM South Atlantic Division

Requisition ID: 24368-63032