Home Depot FIELD MEASURE TECH - CHARLESTON WV in Charleston, West Virginia
The Measure Technician works independently in a traveling field role in support of Home Depot's Flooring Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers prior to the sales, product inquiry, and installation process, taking on-site home flooring measurements and coordinating appointments in conjunction with the Measurement Services center. The position is directly responsible for providing a positive customer experience, entering accurate measurements, and transmitting measurements by a CAD tablet and various related department goals.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
90% - Providing customer service by assessing customer needs, communicating with customers and conducting home measures.
10% - Review and edit of drawings in the CAD tablet.
NATURE AND SCOPE
This position reports to Marketing Manager.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Previous customer service or retail sales experience is preferred.
Knowledge, Skills, Abilities and Competencies:
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
Demonstrated ability to effectively communicate with customers.
Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
Associates must have strong computer skills, and understanding for CAD like applications. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.