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American Water Manager Automation & Controls (SCADA) in Charleston, West Virginia

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Manage / Review the overall performance and efficiency of the Control Systems along with all Policies and Practices to ensure their secure and reliable operation. Manage direct reports. Provide planning, assure day-to-day support is delivered, project management, and assuring overall satisfaction with performance in their Division. Manage or provide input to the CAPEX Recurring Project budgets. Collaborate with Operational and Functional Departments to ensure the state and local Process Control Systems strategies and master plans are progressing to plan. Coordinate and or develop Process Control education and training for team members and others. Implement knowledge sharing and continuous improvement activities. Manage process control system projects as required. Investigate and pilot, where appropriate, new technological systems, enhancements and multiple vendor products to develop and support innovative system solutions. Ensure quality compliance in all process control systems. Provide expert assistance with planning and designing timely, cost effective modernization projects.

Key Accountabilities

  • Manage staff and activities of a Division’s control team to provide secure and reliable process control system operation.

  • Coordinate maintenance activities on process control equipment or systems.

  • Participate as a Lead in the development, review and implementation of process control systems Strategies, Policies, Practices and Master Plans.

  • Manage or provide input to the CAPEX Recurring Project budgets.

  • Manage process control system projects as required.

  • Create and manage the departmental OPEX budget.

  • Establish quality compliance checks to ensure quality assurance of process control systems.

  • Investigate new technological developments and processes. Research, recommend, and implement systems to enhance Systems functionality and reliability.

  • Develop and or coordinate Process Control education and training for team members and others.

  • Develop and implement knowledge sharing and continuous improvement tools and activities.

  • Work with Controls Staff & Production personnel implementing appropriate policies, standards, practices, and guidelines for all phases of Process Control System implementation and maintenance.

  • Work with members of Maintenance Services, Production, and Network to ensure compliance with Process Control System policies and procedures.

  • Build and maintain relationships with functional and operating organizations and their executive management teams to address the organization’s control needs and plans.

  • Analyze the Region’s process control needs in total and coordinate the planning for each of their Districts.

  • Assure the support is in place for each Region to meet operational requirements and the training needs of local associates and other users.

  • Oversee the development of capital improvement projects and estimates within area of responsibility.

  • Manage the department budget and ensure that financial targets are met.

  • Make recommendations to change standards and methods to improve processes and results. Ensure compliance with the Change Management process. Enforce process control system life cycle procedures.

Knowledge / Skills

  • Demonstrative knowledge of engineering concepts and their application; water/wastewater equipment and systems operations.

  • Working knowledge of electrical, mechanical, and instrumentation process control equipment and systems

  • Working knowledge of industrial control system platforms including PLC / DCS / HMI programming / design / configuration.

  • Strong knowledge of P&IDs, control elementary drawings, ISA instrument specifications, and loop diagrams.

  • Knowledge of process computers and data collection methods.

  • Understanding of PC Networking technology, telemetry methods and historical archiving databases. Knowledge of OPC, Visual Basic, and SQL applications

  • Knowledge of data communications systems, protocols, wired and wireless network systems, and radio telemetry.

  • Strong knowledge of project management and application development methodologies and tools.

  • Knowledge of business applications, Microsoft Office products and productivity tools (e.g. MS Word, MS Project, Excel, PowerPoint, Lotus Notes).


Dealing Effectively with Direct Reports


Directing Others

Managing / Measuring Work


Sharing Information

Experience / Education

  • Seven (7) to ten (10) experience, including prior experience with team and project management, technical support, instrumentation & process control system hardware & software design, programming, installation, commissioning and maintenance.

  • Experience with data communications systems, protocols, wired and wireless network systems, and radio telemetry.

  • Bachelor's degree in Engineering.

  • Significant additional experience and/or certifications may be substituted for formal education.

Travel Requirements

As required.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.