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IBM Account Management Development Program in Charlotte, North Carolina

Introduction

This position is part of a targeted rotational program (Start in January 2020) aimed at accelerating the development of IBM Global Technology Services (GTS) account professionals. This role will move through various parts of our organization by working with our account teams supporting clients and working with the internal organizations in GTS.

Your Role and Responsibilities

Candidates will build skills for account leadership that focus on constructing partnerships between clients, team IBM, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities. They will build a portfolio of skills in key general management areas:

  • Client relationship management

  • Working with account and competency teams to ensure customer satisfaction and customer relationship are grown

  • Consultative selling

  • Understanding customer requirements and business opportunity/requirements identification, guidance, support, and closure

  • Financial / business management

  • Owning and managing the financial objectives for our account teams while improving overall customer satisfaction targets.

  • Portfolio / program management

  • Leading our delivery teams to contract performance standards, client measurements and commitments

  • Utilize project management methodologies to initialize, plan, execute, control, and monitor a project are needed

  • Team / people management

  • Manage IBM resources and coordinates client resources to deliver services and solutions to support the client organization.

This position requires skills which include leadership, teamwork, high-impact communication, presentation delivery, and self-motivation. Additionally, an understanding of emerging technologies and technical solutions pertaining to client needs, including areas around Cloud, Red Hat, Analytics and AI.

This unique program is designed to accelerate development via training, mentoring, and through rotational experiences with actual Clients. Position will require flexibility for frequent travel.

Requirements

  • Leadership - 3 years

  • Strong Communication Skills - 5 years

  • Experience in Technical Project Management - 1 year

  • Work Experience – 2-4 years

Required Technical and Professional Expertise

  • Leadership - 3 years

  • Strong Communication Skills - 5 years

  • Experience in Technical Project Management - 1 year

  • Work Experience – 2-4 years

Preferred Technical and Professional Expertise

• Familiarity with analytics tools and methodologies

• Familiarity with emerging technologies in Cloud, Analytics and AI.

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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